Prepare with EXIN ITIL Deutsch exam practice material, pass for sure
Updated: Jul 23, 2026
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EXIN ITIL Deutsch Exam Overview:
| Certification Vendor: | PeopleCert |
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITIL 4 Foundation |
| Passing Score: | 65% (26/40) |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | 3 years (renewable via 60 CPD points) |
| Exam Price: | $599 USD |
| Available Languages: | English, German, Spanish, French, Japanese, Chinese (Simplified), Polish, Portuguese (Brazil), Russian, Thai, Czech, Arabic, Dutch, Finnish, Greek, Hungarian, Indonesian, Italian, Korean, Malay, Norwegian, Romanian, Swedish, Turkish, Ukrainian, Vietnamese |
| Exam Duration: | 60 (75 for non-native speakers) |
| Exam Format: | Multiple Choice |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Sample Questions: | EXIN ITIL Deutsch Sample Questions |
| Exam Way: | Online (Remote Proctored) or On-site (Test Center) |
| Pre Condition: | None |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-Foundation |
EXIN ITIL Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understand the key concepts of service management | - Describe the key concepts of creating value with services - Recall the definition of: service, utility, warranty, customer, user, service management, sponsor - Describe the key concepts of service relationships |
| Topic 2: Understand the four dimensions of service management | - Describe the four dimensions: Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes |
| Topic 3: Understand the activities of the service value chain, and how they interconnect | - Describe the interconnected nature of the service value chain and its activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
| Topic 4: Know the purpose and key terms of selected ITIL practices | - Define key terms for selected practices - Describe the purpose of selected practices
|
| Topic 5: Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Explain the use of the guiding principles - Describe the nature, use and interaction of the guiding principles |
| Topic 6: Understand how the ITIL practices contribute to the service value chain | - Explain the role of selected practices in the service value chain |
| Topic 7: Understand the purpose and components of the ITIL service value system | - Describe the ITIL service value system |
EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
1. Welche Praxis erfordert Fähigkeiten und Kompetenzen in Bezug auf Geschäftsanalyse, Lieferantenmanagement und Beziehungsmanagement?
A) Vorfallmanagement
B) IT-Asset-Management
C) Überwachung und Ereignisverwaltung
D) Service-Level-Management
2. Was ist ein Zweck der Service Desk-Praxis?
A) Um den Bedarf an Vorfallslösungen und Serviceanfragen zu erfassen
B) Maximierung der Anzahl erfolgreicher IT-Änderungen durch Sicherstellung einer angemessenen Risikobewertung
C) Um klare geschäftsbasierte Ziele für die Serviceleistung festzulegen
D) Verringerung der Wahrscheinlichkeit und der Auswirkungen von Vorfällen durch Identifizierung tatsächlicher und potenzieller Ursachen von Vorfällen
3. Was ist Garantie?
A) Die Funktionalität, die ein Produkt oder eine Dienstleistung bietet, um einen bestimmten Bedarf zu decken
B) Zusicherung, dass ein Produkt oder eine Dienstleistung die vereinbarten Anforderungen erfüllt
C) Der für eine bestimmte Aktivität oder Ressource ausgegebene Geldbetrag
D) Der wahrgenommene Nutzen, die Nützlichkeit und die Bedeutung von etwas
4. Welche Aussage zum Vorfallmanagement ist RICHTIG?
A) Die Vorgehensweise beim Vorfallmanagement sollte unabhängig von den Auswirkungen des Vorfalls einen einzigen Prozess verwenden.
B) Vorfälle mit den geringsten Auswirkungen sollten zuerst gelöst werden
C) Vorfälle mit geringer Auswirkung sollten effizient gelöst werden, sodass eine Protokollierung nicht erforderlich ist
D) Vorfälle mit geringer Auswirkung sollten effizient gelöst werden, um den Ressourcenbedarf zu reduzieren.
5. In welchen ZWEI Situationen sollten die ITIL-Leitprinzipien berücksichtigt werden?
1. Bei jeder Initiative
2. In Beziehungen mit allen Beteiligten
3. Nur in spezifischen Initiativen, in denen das Prinzip relevant ist
4. Nur in bestimmten Stakeholder-Beziehungen, in denen das Prinzip relevant ist
A) 1 und 2
B) 3 und 4
C) 1 und 4
D) 2 und 3
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: A |
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