Prepare with EXIN ITILFNDv4 exam practice material, pass for sure
Updated: Jul 15, 2026
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EXIN ITIL 4 Foundation Sample Questions:
1. What is included in the purpose of the 'relationship management' practice?
A) Handling all pre-defined, user-initiated service requests in an effective and user-friendly manner
B) Setting clear business-based targets so that the delivery of a service can be properly assessed
C) Identifying, analyzing, monitoring, and the continual improvement of relationships with stakeholders
D) Creating collaborative relationships with key suppliers to uncover and realize new value
2. What impact does automation have on a service desk?
A) Increased phone contact and a reduced ability to focus on user experience
B) Less low level work and a greater ability to focus on user experience
C) Ability to work from a single centralized location
D) Ability to work from multiple locations, geographically dispersed
3. What is a change schedule PRIMARILY used for?
A) To help authorize standard changes
B) To help plan emergency changes
C) To help manage normal changes
D) To help assign a change authority
4. Why should some service requests be fulfilled with no additional approvals?
A) To set user expectations for fulfilment times
B) To ensure that information security requirements are met
C) To ensure that spending is properly accounted for
D) To streamline the fulfilment workflow
5. Which is an example of a problem control activity?
A) Documenting the steps in a workaround
B) Re-assessing a known error to understand the ongoing impact
C) Implementing a technical fix to resolve an issue
D) Reviewing incident records to identify trends
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: A |
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