Prepare with EXIN ITILFND_V4 exam practice material, pass for sure
Updated: May 31, 2026
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EXIN ITIL 4 Foundation Sample Questions:
1. What does 'change enablement' PRIMARILY focus on?
A) Changes to products and services
B) Changes to organizational structure
C) Changes to service levels
D) Changes to skills and competencies
2. Which ITIL concept helps an organization to make good decisions?
A) Service value chain
B) Guiding principles
C) Practices
D) Four dimensions of service management
3. Which of the following guiding principles proposes the elimination of unnecessary work?
A) Keep it simple and practical
B) Start where you are
C) Progress iteratively with feedback
D) Think and work holistically
4. Which practice is MOST associated with the use of empathy to understand users?
A) Service level management
B) Change enablement
C) Continual improvement
D) Service desk
5. Which service request management decisions require that policies are established?
A) Deciding when workarounds should be used
B) Deciding how degradations of service are resolved
C) Deciding which service requests require approval
D) Deciding how to handle service requests where the steps are unknown
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: C |
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