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Avaya 46150T Exam Syllabus Topics:

Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Your customer tells you that they have been having issues related to agent productivity and compliance, but that their current system doesn't provide away to track or measure performance.
Which feature of Avaya IX TM Workforce Engagement Select would enables them to create customizable, role-based scorecards and dashboards to measure the performance of all agents, queues, teams, groups, sites and lines of business supported by the contact center?

A) Coach and Learn
B) Quality Management
C) Live Monitor
D) Analyze module
E) Contact Recording

2. Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?

A) Desktop Trigger
B) Quality Management Edition
C) Workforce Management
D) Recorder Edition
E) Standard Edition

3. What features does Avaya Call Reporting provide, which Media Manager does not? (Select three.)

A) Basic call recording
B) Integrated video capture for agents and callers
C) Real-time agent wallboards and dashboards
D) Customizable reporting
E) Complete and searchable call data

4. A potential customer in the Hospitality market is looking for a communication solution sized for hotel branches, with high-quality endpoints that will allow them to customize functionality and add their own branding.
Which of the following products will satisfy that need? (Select two.)

A) Avaya IP Office TM
B) Avaya J-169 desk phones
C) Avaya Vantage K165 endpoints
D) Avaya DECT-6 wireless endpoints
E) Avaya Aura

Solutions: