46150T Dumps 2021 - New Avaya 46150T Exam Questions
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NEW QUESTION 21
Which of the following is the best description of the SIP Line Appearance feature?
- A. Permits instant two-way conferencing on SIP video endpoints
- B. Causes desk phones to present SIP call appearances the same as trunk line calls
- C. Permits Avaya IP Office TM to carry traffic from SIP®home devices like thermostats and smart locks
- D. Allows placement of SIP calls on selectable trunk line extensions
- E. Causes trunk line calls to be re-routed over SIP lines for a net reduction of maintenance costs
Answer: E
NEW QUESTION 22
Which of the following customer concerns are related to customer experience? (Select two.)
- A. Simplifying management
- B. Customer Satisfaction
- C. Bring Your Own Device (BYOD)
- D. Driving efficiencies
- E. Contextual experiences
Answer: B,E
NEW QUESTION 23
What is the most relevant reason that IP Office Support Services (IPOSS) should be proposed as an element of an Avaya IP Office TM solution?
- A. IPOSS is sold only through authorized Avaya partners.
- B. IPOSS can be sold under wholesale and co-delivery models.
- C. IPOSS includes 24x7 support.
- D. IPOSS remote diagnostics use Avaya SAL or SSL/VPN secure connections.
- E. IPOSS is required with every IP Office solution.
Answer: A
NEW QUESTION 24
Which of the following capabilities is NOT available as part of the Avaya Contact Center Select offer?
- A. Live monitoring
- B. Supervisor actions
- C. Inbound email processing
- D. Report creation
- E. Web communications
Answer: C
NEW QUESTION 25
Your customer would like to implement webchat and web callback functionality for their agents.
Which capability of Avaya Contact Center Select provides these features?
- A. Quality management
- B. Supervisor actions
- C. Report creation
- D. Inbound email processing
- E. Web communications
Answer: B
NEW QUESTION 26
Which of the following Avaya IP Office TM editions would you position as options for a customer seeking communications for 450 employees who require access to advanced features and high availability/resiliency? (Select two.)
- A. Essential Edition
- B. Server Edition
- C. Preferred Edition
- D. Select Edition
- E. Basic Edition
Answer: B,D
NEW QUESTION 27
A prospective customer contact says, "Sorry we had to reschedule. One of the databases our agents use went down yesterday, and downtime equals lost revenue, right!"
Which of the following attributes will be the focus of your proposal?
- A. Resilient
- B. Modular
- C. Secure
- D. Scalable
- E. Simple
Answer: B
NEW QUESTION 28
Customers implementing Avaya Contact Center Select can choose_______or_______as their agent interface.
- A. Avaya IX TM Workplace
- B. Avaya IX TM Workspaces browser
- C. Agent Desktop
- D. Avaya IX TM Meetings
Answer: C,D
NEW QUESTION 29
A customer inquires about deploying Avaya IP Office TM via the cloud to multiple sites, with each site having 30 to 50 employees.
Which Avaya IP Office edition would be used into meet this need as a cloud service?
- A. Essential Edition
- B. Select Edition
- C. Preferred Edition
- D. Server Edition
- E. Basic Edition
Answer: A
NEW QUESTION 30
Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?
- A. Quality Management Edition
- B. Recorder Edition
- C. Desktop Trigger
- D. Standard Edition
- E. Workforce Management
Answer: E
NEW QUESTION 31
What is the currently correct brand name for the Avaya audio/video/web conferencing software that works with Avaya IP Office TM ?
- A. Avaya IX TM Spaces
- B. Avaya IX TM Meetings
- C. Avaya IX TM Workplace
- D. Avaya Equinox TM
- E. Avaya Personal Edition
Answer: A
NEW QUESTION 32
You have a midsized customer considering the Avaya Contact Center Select offer. You tell him that the offer is tailored to provide rapid deployment targets.
First call/first email typically takes________
- A. Less than 1 hour
- B. Less than 4 hour
- C. 1 day
- D. 1 week
Answer: C
NEW QUESTION 33
A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, "I'm too busy whipping this contact center into shape to talk technology."
Which of the following responses will most likely keep you in the room?
- A. In a way, aren't we all on the IT team?
- B. I've already got everything I need from the IT team, I need to hear it from you!
- C. Avaya has a long history of placing solutions in the contact-center environment.
- D. Doing your due diligence with us will buy you sweat equity with IT.
- E. Maybe we can help. What's keeping your agents from meeting their goals?
Answer: A
NEW QUESTION 34
A potential customer in the Hospitality market is looking for a communication solution sized for hotel branches, with high-quality endpoints that will allow them to customize functionality and add their own branding.
Which of the following products will satisfy that need? (Select two.)
- A. Avaya IP Office TM
- B. Avaya DECT-6 wireless endpoints
- C. Avaya Vantage K165 endpoints
- D. Avaya J-169 desk phones
- E. Avaya Aura
Answer: B,C
NEW QUESTION 35
A customer is looking for 30 endpoints to use in a busy contact center that is tightly integrated with the line of business.
Which of these endpoints would you recommend?
- A. K155
- B. K165
- C. J179
- D. J129
- E. J139
Answer: C
NEW QUESTION 36
Which of the following customer concerns are related to meeting the needs of a mobile workforce? (Select two.)
- A. Customer Satisfaction
- B. Simplifying management
- C. Work from anywhere
- D. Bring Your Own Device (BYOD)
- E. Driving efficiencies
Answer: C,D
NEW QUESTION 37
You are proposing Avaya IP Office TM to a regional provider of business telephony as a service.
Which of the following features should you highlight?
- A. IP Office Media Manager
- B. Avaya IX TM Spaces
- C. Avaya Call Reporting
- D. Simplified Web Self-Administration
- E. Cloud Operations Manager
Answer: B
NEW QUESTION 38
On which of the following devices can Avaya IP Office TM customers run a version of the Avaya Vantage Connect client software? (Select three.)
- A. Nortel 1100-series endpoints
- B. Avaya K155 endpoints
- C. Android smartphones
- D. Avaya K165/175 endpoints
- E. TI-89 Titanium devices
Answer: B,C,D
NEW QUESTION 39
Which of the following statements is TRUE regarding Avaya Contact Center Select? Avaya Contact Center Select. (Select three.)
- A. Provides rapid deployment targets
- B. Supports the distribution of on-premise and remote agents and supervisors
- C. Offers only simple inbound voice call routing and reporting
- D. Is built for Avaya IX TM Workforce Engagement Select
- E. Scales to advanced enterprise-grade features and integration with Avaya and 3rd party solutions
Answer: A,B,D
NEW QUESTION 40
Which of the following customer concerns would be most closely associated with the perspective of a CEO or business owner? (Select two.)
- A. Meet the UC needs of road warrior employees
- B. Increase profitability
- C. Add secure mobility features
- D. Grow my business
- E. Improve the customer experience
Answer: B,D
NEW QUESTION 41
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