Prepare with Avaya 33820X exam practice material, pass for sure
Updated: Sep 20, 2026
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Avaya 33820X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Call Center Elite & Elite Multichannel Solution Design |
| Exam Number: | 33820X |
| Exam Price: | Varies (~US$150-300 depending on region) |
| Exam Format: | Scenario-based design questions, Multiple choice |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) Avaya Certified Solution Specialist (ACSS) Avaya Aura Core Components |
| Exam Duration: | 90-120 |
| Real Exam Qty: | 60-75 |
| Available Languages: | English |
| Passing Score: | Not publicly disclosed (typically ~65-75%) |
| Certificate Validity Period: | Not publicly specified (commonly 2-3 years depending on certification track) |
| Sample Questions: | Avaya 33820X Sample Questions |
| Exam Way: | Pearson VUE proctored exam (online or authorized test center) |
| Pre Condition: | Recommended: Experience with Avaya Aura Communication Manager and basic call center operations or Avaya ACIS/ACSS-level knowledge |
| Official Syllabus URL: | https://www.avaya.com/en/training/certification/ |
Avaya 33820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting and Administration | - System administration
|
| Topic 2: Elite Multichannel Solution | - Multichannel contact handling
|
| Topic 3: Solution Design Considerations | - Implementation strategy
|
| Topic 4: Avaya Aura Architecture Overview | - Core platform components
|
| Topic 5: Integration and Connectivity | - System integration
|
| Topic 6: Avaya Call Center Elite Fundamentals | - Routing and call distribution
|
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
A Contact Center manager wants an application solution that will identify and determine the caller's intent through simple customer conversations using speech and self-service. They also want to serve themselves and eliminate geographic boundaries through true enterprise routing.
Which application solution will meet their requirements?
- A. Avaya IX™ Workforce Engagement
- B. Avaya Call Management System
- C. Avaya Proactive Outreach Manager
- D. Avaya Intelligent Customer Routing
Correct Answer: D 🗳️
Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)
- A. Managed Private or Hybrid Networks
- B. Cloud Contact Center with AACC
- C. Subscription-based payments
- D. Cloud Storage Box
Correct Answer: A,C 🗳️
A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)
- A. CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
- B. Oracle Fire V880/V890
- C. Amazon Web Services
- D. Avaya Solutions Platform Servers
- E. Oracle Sun Blade 150
Correct Answer: A,C,D 🗳️
Refer to the exhibit.
A customer wants Avaya Experience Portal as a software platform for supporting omnichannel automation applications, so they can create sophisticated voice and speech applications.
Which component shown in the exhibit is responsible for launching applications?
- A. Media Processing Platform
- B. Experience Portal Manager
- C. Application Servers
- D. IX™ Orchestration
Correct Answer: A 🗳️
Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)
- A. Multiple Server - Multiple VMS
- B. Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)
- C. Multiple Servers with Single VMS
- D. CM Server Separation
Correct Answer: B,D 🗳️
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