Prepare with Nortel 920-178 exam practice material, pass for sure
Updated: Sep 11, 2026
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Nortel 920-178 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | Nortel Contact Center Rls. 7.0 Sales Engineering |
| Exam Number: | 920-178 |
| Related Certifications: | Nortel Contact Center Manager Rls. 7.0 Install and Config (920-174) Nortel Contact Center Rls. 7.0 Administration & Scripting (920-177) Nortel Contact Center Rls. 7.0 Technical Support (920-173) Nortel Contact Center Multimedia Rls. 7.0 Implementation (920-176) |
| Real Exam Qty: | 100 |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Exam Way: | Typically computer-based testing (CBT) at authorized testing centers or proctored online delivery depending on region. |
| Pre Condition: | Recommended experience with Nortel Contact Center solutions and related Communication Server 1000 systems. |
Nortel 920-178 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Contact Center Applications | - ACD and call routing concepts - Reporting and analytics basics - IVR and self-service solutions |
| Topic 2: Solution Design for Contact Center | - Integration with Nortel Communication Server 1000 - Customer requirement analysis - High-level system design and sizing |
| Topic 3: Implementation Considerations | - Scalability and redundancy concepts - Network requirements and infrastructure planning |
| Topic 4: Contact Center Sales Engineering Fundamentals | - Nortel Contact Center Rls. 7.0 architecture overview - Solution positioning and product portfolio understanding |
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