Prepare with IBM A2010-591 exam practice material, pass for sure
Updated: Aug 28, 2025
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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
1. An enterprise has two different departments, one that manages IT assets and one that manages facilities assets. Each department has shared the same general ledger accounts and cost centers, but work with different data sets and processes. What would be the recommended setup in IBM SmartCloud Control Desk?
A) Create one organization and different sites for the departments
B) Create an instance of IBM SmartCloud Control Desk for each department
C) Create an organization for each department
D) Create only one organization and one site for both departments
2. How can an incident management process provide value to the business?
A) to align people and processes for the delivery of service
B) to enable users to resolve problems
C) to reduce the impact of service outages
D) to help control infrastructure cost when adding new technology
3. After implementing IBM SmartCloud Control Desk, customer Key Performance Indicators show there are a large number of reoccurring incidents. This is a sign that one of the processes is not efficient. Which process is it?
A) Problem Management
B) Incident Management
C) Change Management
D) Request Fulfillment
4. All change managers at a company need to track if the percentage of changes implemented with approval across a date range is higher then 90%. Which IBM SmartCloud Control Desk functionality can create and display the necessary Key Performance Indicator (KPI)?
A) A standard report is already available which uses Start Date and End Date input parameters to provide a report with a bar chart of the percentage of changes implemented with and without approval by status.
B) The required KPI is already available which provides a graph of the percentage of changes implemented with approval by status.
C) A result set should be configured on the Start Center of the Change Manager role containing a query on the closed changes for a specific date range.
D) A custom KPI should be configured to display the percentage of changes implemented with approval by status, using Start Date and End Date input parameters, which then has to be configured in a KPI graph portlet on the dashboard of the Change Manager role.
5. A customer wants to know about and manage the impact of changes to an individual server in their infrastructure. Which two products combined can provide the required functionality? (Choose two.)
A) IBM Tivoli Application Dependency Discovery Manager
B) IBM Composite Application Manager
C) IBM Tivoli Endpoint Manager
D) IBM Tivoli Asset Discovery for Distributed
E) IBM SmartCloud Control Desk
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: A,E |
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