Prepare with IBM C9020-971 exam practice material, pass for sure
Updated: Sep 16, 2026
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IBM C9020-971 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM Enterprise Storage Technical Support V4 |
| Exam Number: | C9020-971 |
| Real Exam Qty: | 55 - 61 |
| Available Languages: | English |
| Passing Score: | 63% - 65% |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | Retired |
| Exam Format: | Drag and Drop, Multiple Choice, Simulation |
| Exam Price: | USD 200 |
| Recommended Training: | IBM Training and Skills IBM Redbooks |
| Exam Registration: | Pearson VUE IBM Exam Registration |
| Sample Questions: | IBM C9020-971 Sample Questions |
| Exam Way: | Computer-based test at Pearson VUE centers or online proctored |
| Pre Condition: | Recommended 1–2 years of experience supporting IBM enterprise storage systems |
| Official Syllabus URL: | https://www.ibm.com/training |
IBM C9020-971 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation and Configuration | 25% | - Hardware Installation - Software Setup and Initialization - System Planning and Requirements - Network Connectivity and SAN Configuration |
| Maintenance and Support | 15% | - Replacement Procedures - Firmware and Software Upgrades - Support Portal and Resources |
| Troubleshooting and Problem Determination | 25% | - Performance Issues - Diagnostic Tools and Utilities - Connectivity and Path Failures - Error Log Analysis |
| Backup, Recovery and Data Protection | 15% | - Snapshot and FlashCopy - Replication and Mirroring - Archive and Retention |
| IBM Storage Product Overview | 20% | - IBM Spectrum Storage Suite - XIV Storage System - Storwize / SAN Volume Controller - FlashSystem Family - DS8000 Series |
IBM Enterprise Storage Technical Support Sample Questions:
A customer is having difficulty with managing the heterogeneous storage infrastructure and tracking the performance of SAN-attached devices.
Which IBM product will resolve the customer's immediate concern?
- A. Fabric Manager
- B. IBM Director
- C. IBM Spectrum Virtualize
- D. IBM Spectrum Control
Correct Answer: B 🗳️
What is the most common initial benefit to data center economics of implementing an IBM FlashSystem?
- A. More performance
- B. More disk drives
- C. More power consumption
- D. More servers
Correct Answer: A 🗳️
Explanation: Only visible for Test4Sure members. You can sign-up / login (it's free).
A customer wants to order a full rack XIV system. The customer is on the 5th floor of the building and the elevator cannot handle the weight of a fully loaded XIV.
What is needed to deliver the system to the customer?
- A. Place the order with height and weight reduction delivery.
- B. Place the order with just 1 TB drives.
- C. Place the order, then have the installer take apart and reassemble the XIV.
- D. Place the order with only 6 modules then perform a MES upgrade.
Correct Answer: C 🗳️
Explanation: Only visible for Test4Sure members. You can sign-up / login (it's free).
A customer wants a new tape library. The customer currently uses LTO-4 tapes but has some older archive tapes on LTO-3.
What is the highest level tape drive the customer can install and still read the older archive tapes and write to current tapes?
- A. LTO-6
- B. LTO-5
- C. LTO-4
- D. LTO-3
Correct Answer: C 🗳️
A customer is considering the purchase of an XIV system and wants the standard warranty.
What is the standard hardware warranty for this purchase?
- A. One year warranty with 9x5 same business day.
- B. One or three year warranty with 24x7 response (dependent upon machine type).
- C. Two year warranty with 9x5 next business day response.
- D. Five year warranty with 24x7 response (dependent upon machine type).
Correct Answer: B 🗳️
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