Updated: Jun 26, 2026
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1. What is a feature of a supply chain enterprise resource planning (ERP) system?
A) Inventory and material tracking
B) Brand awareness via marketing
C) Reduced lead times
D) Automated customer service
2. Which process supports effective online transaction processing (OLTP) systems?
A) Batch file transfers
B) Manual data entry
C) Strategic budgetary planning
D) Real-time data processing
3. What is the goal of reviewing after deployment in the system development life cycle (SDLC)?
A) To confirm the system meets original requirements
B) To plan the next phase of system upgrades
C) To ensure users are properly trained
D) To evaluate system success and identify improvements
4. What is the purpose of the Internet Use portion of the IT ethics policy?
A) To identify company branding for use in communications
B) To improve worker productivity
C) To specify which email messages may be read by others
D) To specify what a user can and cannot do with company printers
5. How does a customer relationship management (CRM) system facilitate collaboration among sales, marketing, and customer service teams?
A) By providing a centralized sharing platform
B) By tracking internal communication metrics
C) By managing campaign workflow approvals
D) By assigning shared customer tasks
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: A |
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