Prepare with Microsoft MB-230 exam practice material, pass for sure
Updated: Sep 06, 2026
No. of Questions: 373 Questions & Answers with Testing Engine
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MB-230 Structure
- The number of questions ranges from 40 to 60.
- It is delivered in English.
- The cost of such an exam is $165 based on the country, where the exam is proctored.
- The format of the questions can be multiple-choice, drag and drop, build lists, active screen, etc.
- Candidates can take 180 minutes to complete the final exam.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
Conclusion
Taking MB-230 exam by Microsoft is your final step in obtaining the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification. According to ZipRecruiter website the salary for this position of Functional Consultant ranges from $72,500 to $145,500. It’s really worth opting for.
So, start registering for exam MB-230 and don’t forget to use only trusted materials and resources in you prep process offered by the Microsoft official website and Amazon. Thus, you will definitely succeed in the final test.
Microsoft MB-230 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Customer Service Functional Consultant |
| Exam Number: | MB-230 |
| Exam Format: | Case studies, Drag and drop, Best answer, Multiple choice, Active screen / scenario-based questions |
| Related Certifications: | Microsoft Dynamics 365 Customer Service Functional Consultant Associate |
| Exam Duration: | 120 minutes |
| Exam Price: | $165 USD (may vary by country/region) |
| Real Exam Qty: | 40-60 |
| Certificate Validity Period: | 1 year (renewable via Microsoft Learn assessment) |
| Passing Score: | 700/1000 |
| Available Languages: | Spanish, Japanese, Italian, French, Korean, Chinese (Simplified), English, German, Portuguese (Brazil) |
| Recommended Training: | Microsoft Learn MB-230 Learning Path Instructor-led training (Microsoft Dynamics 365 Customer Service) |
| Exam Registration: | MB-230 Exam Details Page Microsoft Certification Exam Registration (Pearson VUE) |
| Sample Questions: | Microsoft MB-230 Sample Questions |
| Exam Way: | Online proctored exam or onsite testing center via Pearson VUE |
| Pre Condition: | No formal prerequisites required. Recommended: basic understanding of Dynamics 365 and customer service operations. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/dynamics-365-customer-service-functional-consultant-associate/ |
Scheduling Implementation: 10-15%
- Resources Management: This topic requires your expertise in configuring resources, business closures, organizational units, work hours, and equipment and facilities.
- Services Management: The test takers will need to demonstrate their skills in defining services, scheduling service activities, and configuring fulfillment preferences. They will also need to show their expertise in a scheduling service activity with schedule boards and creating the schedule boards.
Microsoft MB-230 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Analyze and improve customer service insights | - Reporting and dashboards
|
| Topic 2: Implement omnichannel for customer service | - Omnichannel setup
|
| Topic 3: Manage service level agreements (SLAs) and entitlements | - Entitlements
|
| Topic 4: Manage cases and knowledge | - Knowledge management
|
| Topic 5: Configure Dynamics 365 Customer Service | - Configure customer service applications
|
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