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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

1. What is the function of the PMU in an Apple desktop computer?

A) The PMU manages the amount of virtual memory used.
B) The PMU controls all aspects of power flow.
C) The PMU controls the speed of the hard drive.
D) The PMU manages all communication with attached peripherals.

2. A customer states that he cannot transfer files over the Internet after connecting his new iMac (Early 2006) to his cable modem via Ethernet. According to the Apple General Troubleshooting Flowchart, which of the following is the most efficient area to pursue FIRST?

A) The Internet Connect application
B) Computer and cable modem compatibility
C) Mac OS X Software Update
D) Network system preferences

3. Which of the following is NOT one of the three things you should do throughout the troubleshooting process?

A) Consult resources.
B) Keep notes.
C) Consider the human factor.
D) Measure all voltages.

4. Which of the following can permanently damage an LCD display?

A) Not using a screen saver.
B) Rubbing the display.
C) Using a screen saver.
D) Turning brightness up too high.

5. A customer states that he has never been able to burn DVD's with his Mac mini yet his friend has an identical- looking Mac mini that can burn DVD's. You have verified that the customer's Mac mini has a DVD / CD-RW Combo optical drive and is running the latest version of Mac OS X. The Mac mini has no other problems.
What is the probable cause of this issue?

A) The Mac mini requires more RAM.
B) The Mac mini optical drive is malfunctioning.
C) The Combo drive is not capable of burning DVD's.
D) The Mac mini requires a firmware update.

Solutions: