Last Updated: Aug 08, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Mac Product Repair & Replacement | 25% | - Genuine parts & service guidelines - iMac, MacBook, Mac mini models - Disassembly & reassembly procedures |
| Topic 2: macOS & Peripheral Support | 15% | - System configuration & recovery - Software-hardware interaction - Peripheral & connectivity issues |
| Topic 3: Safety & ESD Procedures | 15% | - High voltage & thermal hazards - Tool handling & workspace safety - Electrostatic Discharge (ESD) safety |
| Topic 4: Mac Hardware Architecture | 25% | - Display, storage & memory - Logic board & components - Power supply & thermal systems |
| Topic 5: Troubleshooting Methodology | 20% | - Repair verification & documentation - Diagnostic tools & utilities - Problem verification & isolation |
1. Which of the following most accurately describes what happens during Safe Sleep activation in Mac portables?
A) The contents of the hard disk are encrypted before sleep.
B) The contents of RAM are written to NVRAM before sleep.
C) The contents of RAM are written to hard disk before sleep.
D) The contents of the hard disk are read into RAM before sleep.
2. Which of the following is a valid precaution you should take while working inside an iMac
(24-inch Late 2006) system that is plugged into AC power but has not yet been powered on?
A) Avoid putting your fingers near the fans.
B) Do not turn the unit upside-down.
C) Make sure you are NOT wearing a grounded ESD wrist strap.
D) Do not touch the processor heat sink because it could burn your fingers.
3. You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?
A) Downloads
B) Knowledge Base
C) Discussions
D) User's manual
4. If you took an Apple leader-led course to prepare for this exam, when did you take it?
(Choose the closest answer.)
A) did not take an Apple leader-led course
B) one month ago
C) two or three weeks ago
D) last week
E) more than three months ago
F) two months ago
G) three months ago
5. Which TWO of the following are symptoms of a 'no video' condition? SELECT TWO
A) The power button or power indicator lights up.
B) You can't connect to the Internet.
C) The cursor is frozen and the system is unresponsive.
D) You don't hear a startup chime.
E) You may hear fan or drive noise.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: G | Question # 5 Answer: A,E |
Milo
Quennel
Ternence
Yale
Beverly
Dorothy
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