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Last Updated: Sep 29, 2026
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Avaya 3303 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Architecture & Installation | 25% | - Proactive Contact Components
|
| Administration & Configuration | 30% | - Agent & Supervisor Setup
|
| Maintenance & Troubleshooting | 25% | - Troubleshooting
|
| Operation & Monitoring | 20% | - Reports & Analytics
|
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
Which statement is accurate regarding Avaya Proactive Contact Supervisor?
- A. The Hierarchy Manager tool is accessed through Editor.
- B. Supervisor includes the following tools: Monitor, Internet Monitor, Editor, Analyst, Health Manager and Role Editor.
- C. Supervisor contains components through which a user can control processes, control jobs, and view reports and statistics for Proactive Contact.
- D. Agent Blending Administrator is accessible through Analyst.
Correct Answer: C 🗳️
A system operator needs to see failed login attempts on the Avaya Proactive Contact 5.X dialer. Which login type must be used to see these failed attempts?
- A. system
- B. auditor
- C. reporter
- D. sysadm
Correct Answer: B 🗳️
A system operator has edited a current calling list though Editor. The list is not being used currently by any active jobs or processes.
Which two statements are true about this scenario? (Choose two.)
- A. The modified list configuration can be saved as In Progress so that later changes can be madewithout risk of changing the live configuration.
- B. The Active list configuration must be deleted before saving the new configuration.
- C. The modified list configuration can be saved as Pending; then the system operator can rightclickon the pending list configuration and choose "Make Active" for the changes to go live immediately.
- D. The modified list configuration can be saved as Pending; the changes will become live upon the next dialing application restart.
- E. The modified list configuration can be saved as Active and be used immediately.
Correct Answer: D,E 🗳️
Which two statements are accurate about Agent Owned Recall (AOR) and shadow Jobs? (Choose two.)
- A. There can be more than one shadow job configured per calling list.
- B. Supervisors have to start the shadow jobs at the start of the day.
- C. If agent1sets an AOR on a record for tomorrow, the AOR can be passed to agent2, if agent1is not available at RECALLTIME tomorrow.
- D. Completion Code 98 and 19 are associated with Agent Owned Recall.
- E. If agent1sets an AOR on a record for 10 minutes the AOR can be passed to agent2 if agent1hasleft the job (assuming the original job is still running).
Correct Answer: A,D 🗳️
A system operator complains that Analyst reports are running very slowly. You check disk usage on the dialer and find that the /opt/dbase directory is 80% full.
What are two possible causes of the high disk usage? (Choose two.)
- A. All data is being stored on the primary dialer rather that distributed across the dialers in a pod.
- B. Another customer service engineer had to run stop_mts_services and start_mts_services earlier inthe day because of an error with data pump.
- C. The dialer's disk capacity was not sized properly when the dialer was installed.
- D. A database backup has not been run recently.
- E. The db_maintenance script is not scheduled in cron.
Correct Answer: A,E 🗳️
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