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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which statement is accurate regarding Avaya Proactive Contact Supervisor?

A) The Hierarchy Manager tool is accessed through Editor.
B) Supervisor includes the following tools: Monitor, Internet Monitor, Editor, Analyst, Health Manager and Role Editor.
C) Supervisor contains components through which a user can control processes, control jobs, and view reports and statistics for Proactive Contact.
D) Agent Blending Administrator is accessible through Analyst.

2. A system operator needs to see failed login attempts on the Avaya Proactive Contact 5.X dialer. Which login type must be used to see these failed attempts?

A) system
B) auditor
C) reporter
D) sysadm

3. A system operator has edited a current calling list though Editor. The list is not being used currently by any active jobs or processes.
Which two statements are true about this scenario? (Choose two.)

A) The modified list configuration can be saved as In Progress so that later changes can be madewithout risk of changing the live configuration.
B) The Active list configuration must be deleted before saving the new configuration.
C) The modified list configuration can be saved as Pending; then the system operator can rightclickon the pending list configuration and choose "Make Active" for the changes to go live immediately.
D) The modified list configuration can be saved as Pending; the changes will become live upon the next dialing application restart.
E) The modified list configuration can be saved as Active and be used immediately.

4. Which two statements are accurate about Agent Owned Recall (AOR) and shadow Jobs? (Choose two.)

A) There can be more than one shadow job configured per calling list.
B) Supervisors have to start the shadow jobs at the start of the day.
C) If agent1sets an AOR on a record for tomorrow, the AOR can be passed to agent2, if agent1is not available at RECALLTIME tomorrow.
D) Completion Code 98 and 19 are associated with Agent Owned Recall.
E) If agent1sets an AOR on a record for 10 minutes the AOR can be passed to agent2 if agent1hasleft the job (assuming the original job is still running).

5. A system operator complains that Analyst reports are running very slowly. You check disk usage on the dialer and find that the /opt/dbase directory is 80% full.
What are two possible causes of the high disk usage? (Choose two.)

A) All data is being stored on the primary dialer rather that distributed across the dialers in a pod.
B) Another customer service engineer had to run stop_mts_services and start_mts_services earlier inthe day because of an error with data pump.
C) The dialer's disk capacity was not sized properly when the dialer was installed.
D) A database backup has not been run recently.
E) The db_maintenance script is not scheduled in cron.

Solutions: