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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. From where can you run the backup complete system?

A) Campaign Analyst
B) Supervisor Main Menu
C) Administrator Main Menu
D) Campaign Monitor

2. A system operator needs to configure telephone numbers in 720-435-xxxx to be in the Mountain No Daylight time zone (K). The exhibit shows the current configuration for the 720 area code.
What must the system operator do to make the required changes?

A) Add the area code "720" to K - Mountain No Daylight.
B) Add the area code and prefix "720:435" to K - Mountain No Daylight.
C) Delete "720" from J - Mountain Daylight,then add "720" to K - Mountain NoDaylight.
D) Delete "720" from J - Mountain Daylight, then add "720:435" to K - Mountain No Daylight.
E) Modify time zone designation from J -Mountain Daylight to K - Mountain No Daylight for area code and prefix "720:435".

3. Which three hardware components are required for a Proactive Contact with Computer Telephony Integration (CTI) configuration using predictive dialing? (Choose three.)

A) Avaya PG230 gateway or Avaya PG230RM gateway
B) Enhanced Network Bus Controller
C) Avaya Application Enablement Services (AES) 3.1 or later
D) TN-744-based Call Classifier Cards version "e"or later
E) Avaya Communication Manager (CM) 3.1 or later

4. A system supervisor calls support to report that when Job Agent view in Monitor is used, agents that are on break cannot be seen.
What is the reason for this happening?

A) Display of agents who have used the "Go On Break" function of PC Agent application is not supported in Monitor.
B) An agent who is on break is not really on a job. The supervisor should see that the agent is still on the system by looking at a Dialer Agent view Instead.
C) An agent who has used the "Go On Break" function Is shown as "Off Job" in Monitor.
D) The agents are exiting out of the Proactive Contact Agent (PC Agent) application rather than using the "Go On Break" option in the PC Agent menu.
E) Monitor may not be configured to display agents who are on break.

5. A system operator informs you that a Job they ran called records with BALANCEDUE from 0 to 6000, but they built their selection to select records with BALANCEDUE: <100.
Which three reasons would be the cause for this? (Choose three.)

A) The calling list being used was downloaded and overwritten during calling.
B) The Phone Strategy used for the record selection has Initial Phones set to PHONE1:*, allowing any record to be selected, ignoring the BALANCEDUE selection criteria.
C) The record selection criteria has the following configuration: SELECT:BALANCEDUE:<100;A:1 SELECT :CVCODE: AC1: A: 1 SELECT: ACCTCODE: 1000-5999:O:1 SELECT:CVC0DE:AC1,AC4:A:2 SELECT; ACCTCODE: 6000-9999: A: 2.
D) The job was configured for a different calling list than the selection was run on.
E) The agents are using the search calling list function and manually choosing the wrong records forcalling.

Solutions: