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BlackBerry 10 Support Specialist Sample Questions:

1. What is the name of the Blackberry desktop client for BlackBerry 10 (BB10)?

A) WebDesktop
B) BlackBerry Desktop Manager for BB10
C) BlackBerry Link
D) Device Manager

2. What online tool could be used to review existing tickets and or open a new ticket with BlackBerry Support?

A) BlackBerry Help
B) BlackBerry Resource Kit
C) BlackBerry Expert Support Center
D) BlackBerry Knowledge Base

3. Which of the following BlackBerry Applications enables users to easily migrate to a new BlackBerry 10 (BB10) device?

A) BlackBerry Desktop software
B) BlackBerry Balance
C) BlackBerry Protect
D) BlackBerry Link

4. How can a user tell if a read-only Wi-Fi profile has been pushed to the BlackBerry Smartphone using the BlackBerry Device Service (BDS)?

A) The Wi-Fi profile will have a lock icon next to it.
B) There is no way for a user to tell which profiles have been pushed.
C) The Wi-Fi profile cannot be deleted, and all fields are greyed out and cannot be edited.
D) The Wi-Fi profile will have a briefcase icon next to it.

5. Where can 'new email' notifications be configured?

A) Options -> Notification -> Messages
B) BlackBerry Hub -> Notifications -> Messages
C) Settings -> Notification -> Messages
D) BlackBerry Hub -> Advanced -> Notifications -> Messages

Solutions: