2021 Valid PEGAPCDC85V1 test answers & Pegasystems Exam PDF
Free Pegasystems PEGAPCDC85V1 Exam Questions & Answer from Training Expert Test4Sure
Pegasystems PEGAPCDC85V1 Exam Syllabus Topics:
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NEW QUESTION 32
U+ Bank has decided to use the Pega Customer Decision Hubtm to recommend more relevant banner ads to its customers when they visit the personal portal.
Select each placement type on the left and drag it to the correct requirement on the right.
Answer:
Explanation:
NEW QUESTION 33
U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website. The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer is presented on the website with the same offer five times in the last 14 days, do not show the same offer to that customer for the next 10 days.
- A. Suppress an action for 14 days if there are five rejects for web channel in the last 10 days
- B. Suppress an action for 10 days if there are five impressions for web channel in the last 14 days
- C. Suppress a group of actions for 10 days if there are five impressions for any channel in the last 10 days
- D. Suppress an action for 10 days if there are five impressions for any channel in the last 14 days
Answer: B
NEW QUESTION 34
U+ Bank wants to use Pega Customer Decision Hubtm to show the Reward Card offer to the qualified customers on its website. In preparation, the action, the treatment, and the real-time container are already created. As a decisioning consultant, you are now expected to make the remaining configurations in the Next-Best-Action Designer's Channel tab to enable the website to communicate with the Pega Customer Decision Hub.
To achieve this requirement, which two tasks do you perform in the Next-Best-Action Designer's Channel tab?
(Choose Two)
- A. Add contact policy rules
- B. Enable web channel
- C. Define the starting population
- D. Map the real-time container to a business structure level
Answer: B
NEW QUESTION 35
MyCo, a mobile company, uses Pega Customer Decision Hubtm to display offers to customers on its website.
The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what do you configure to select the best offer from both groups based on customer behavior?
- A. Create an adaptive model rule at the Issue-level.
- B. Enable an action value in the prioritization formula.
- C. Create a prioritization decision strategy at the Group-level.
- D. Ensure that the propensity is enabled in Arbitration tab.
Answer: B
NEW QUESTION 36
A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.
Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?
- A. Interaction history
- B. Offers ranking
- C. Call intent detection
- D. Dispute handling strategy
Answer: D
NEW QUESTION 37
U+ Bank, a retail bank, wants to show home loan offers to customers who log in to their website. U+ Bank decides to use the Pega Customer Decision Hubtm.
What information does the U+ Bank website receive in response to the real-time container request by Customer Decision Hub?
- A. Only the image location
- B. Only relevant action details and its treatment details
- C. Only the action name and description
- D. Only the image location and its placement type
Answer: B
NEW QUESTION 38
U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer. U+ Bank updated their scorecard to include a new property in the calculation: customer income.
What changes do you need to make in the decision strategy for the updated scorecard to take effect?
- A. Remap the scorecard property in the decision strategy for the change to take effect.
- B. A new proposition filter needs to be configured in the strategy to filter on customer income.
- C. The score calculation is independent of the strategy and no change is required.
- D. Add a new Group By component for the mortgage limit calculation.
Answer: B
NEW QUESTION 39
MyCo, a telecom company, wants to send promotional emails to give away phone accessories. The accessories can only be given away in batches of 50. When the stock in a batch is completed, a new batch can be promoted again.
You have decided to use volume constraint to limit the number of actions in a batch. To meet the business requirement, what Reset Interval setting do you select?
- A. Reset Interval does not matter for this scenario
- B. Daily
- C. Manual
- D. When accessed
Answer: B
NEW QUESTION 40
U+ Bank, a retail bank, presents various credit card offers to its customers on its website. The bank uses artificial intelligence (AI) to prioritize the offers based on customer behavior. Since introducing the Gold credit card offer, the offer click through rate propensity has increased to 0.83.
What does the increase in the propensity value most likely indicate?
- A. Similar customers have rejected the offer.
- B. Similar customers have ignored the offer.
- C. Similar customers have purchased other offers.
- D. Similar customers have shown interest in the offer.
Answer: C
NEW QUESTION 41
A financial institution has created a new policy that states the company will not send more than 500 emails per day. Which option allows you to implement the requirement?
- A. Customer contact limits
- B. Suppression rules
- C. Volume constraints
- D. Applicability rules
Answer: B
NEW QUESTION 42
U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hubtm.
Which property allows you to use the risk segment computed by the decision table in the decision strategy?
- A. pxRiskSegment
- B. pxOutcome
- C. pxSegment
- D. pxResu/t
Answer: B
NEW QUESTION 43
U+ Bank, a retail bank, follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card. Premier Rewards, and does not see the new Rewards card offer.
What condition possibly prevents Anna from seeing the new Rewards card offer?
- A. Suppression rules
- B. Eligibility
- C. Suitability
- D. Applicability
Answer: C
NEW QUESTION 44
To calculate the total number of customer responses of four actions in a group, you must use________________.
- A. one Group By component
- B. four Group By components
- C. four Set Property components
- D. one Set Property component
Answer: D
NEW QUESTION 45
In the Answer Area, select the correct engagement policy for each condition.
Answer:
Explanation:
NEW QUESTION 46
U+ Bank wants to offer credit cards only to customers with a low-risk profile. The customers are divided into various risk segments from AAA to CCC. The risk segmentation rules that the business provides use the Age and the customer Credit Score based on the following table. The bank uses a scorecard model to determine the customer Credit Score.
As a decisioning consultant, how do you implement the business requirement?
- A. Add three contact policies that correspond to the three risk segments.
- B. Add a decision table to a decision strategy and pass the credit score as the parameter.
- C. Add the risk segmentation rules in the Results tab of the scorecard rule.
- D. Add a decision table to a decision strategy and reference it in the scorecard component.
Answer: A
NEW QUESTION 47
U+ Bank has recently started using Pega Customer Decision Hubtm to display the first credit card offer, the Standard card, to every customer who logs in to their website.
Which three tasks do you need to perform to implement this requirement? (Choose Three)
- A. Define customer engagement polices
- B. Create the action and its web treatment
- C. Set up business structure to Sales/CreditCards
- D. Define customer contact policies
- E. Create and configure the real-time container
Answer: B,C,E
NEW QUESTION 48
U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website- The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer has clicked on any of the mortgage offers a total of three times in the last 7 days, do not show any mortgage offers to that customer for the next 10 days.
- A. Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 10 days.
- B. Suppress an action for 10 days if there are three clicks for any channel in the last 7 days.
- C. Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 7 days.
- D. Suppress an action for 7 days if there are three clicks on the web channel in the last 10 days.
Answer: B
NEW QUESTION 49
MyCo, a telecom company, introduced fiber optic service in the northern region of the country. They want to advertise this service on their website by using a banner and target the customers living in that area.
What do you need to configure in the Next-Best-Action Designer to implement this requirement?
- A. Audience
- B. Prioritization formula
- C. Applicability rules
- D. Customer segment
Answer: A
NEW QUESTION 50
What does a solid arrow from a "Set Property" component to a "Filter" component mean?
- A. To evaluate the "Set Property" component, the "Filter" component is evaluated first.
- B. A property from the "Set Property" component is referenced by the "Filter" component.
- C. Information from the "Set Property" component is copied over to the "Filter" component.
- D. There is a one-to-one relationship between a "Set Property" and a "Filter" component.
Answer: B
NEW QUESTION 51
An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel.
If the following volume constraint is applied, how many actions are delivered by the outbound run?
- A. 0
- B. 1
- C. 75 emails 25 SMSes
- D. 75 SMSes and 25 emails
Answer: D
NEW QUESTION 52
U+ Bank, a retail bank, uses the always-on outbound approach to send outbound messages on different channels such as email, SMS, and push notifications. There are a variety of action flow patterns in use to meet various business and channel integrations requirements.
Due to technical reasons, the bank wants to temporarily suspend sending outbound messages and instead write the selected customers and action details to a database table for later offline processing.
What is the most efficient way to meet this requirement?
- A. Update the Send shape with Finalization.
- B. Set up a secondary schedule.
- C. Bypass action flow processing.
- D. Add a new Send shape in all the action flows.
Answer: A
NEW QUESTION 53
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