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Latest [Dec 22, 2023] 100% Passing Guarantee - Brilliant 500-442 Exam Questions PDF
Cisco 500-442 Exam, also known as Administering Cisco Contact Center Enterprise, is a certification exam that tests the skills and knowledge of candidates in managing and administering Cisco Contact Center Enterprise (CCE) solutions. 500-442 exam is designed to measure the candidate's ability to manage CCE components, configure routing options, and troubleshoot common issues.
NEW QUESTION # 31
Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)
- A. the max file size is 40 MB
- B. G711 mu-law or a-law
- C. the file format is mp3
- D. the file format is wav
- E. G729
Answer: A,C
NEW QUESTION # 32
What is the suggested mechanism to offer coaching to agents by supervisors?
- A. Desktop chat
- B. TeamMessage
- C. Whisper coaching
- D. Email
Answer: A
NEW QUESTION # 33
What is the function of the CVP Subdialog Return element in a VXML application?
- A. populate variables sent back to VXML Gateway
- B. populate variables sent back to CCE
- C. populate variables sent back to VXML Server
- D. populate variables sent back to Virtualized Voice Browser
Answer: B
NEW QUESTION # 34
Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?
- A. Device Configuration under Infrastructure Settings card
- B. IVR Settings under Call Settings card
- C. Route Settings under Call Settings card
- D. Miscellaneous under Call Settings card
Answer: A
NEW QUESTION # 35
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?
- A. CCE Admin page
- B. Domain Manager
- C. Configuration Manager
- D. Active Directory
Answer: A
NEW QUESTION # 36
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)
- A. configure Route teams and Skill targets
- B. configure Skill groups and Skill targets
- C. configure Agent Route Groups
- D. configure the Administrators
- E. configure Agent Desk Settings
Answer: B,C
NEW QUESTION # 37
In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)
- A. Routing scripts
- B. Skill-groups
- C. Workflows
- D. Reason Codes
- E. Routing Layouts
Answer: A,C
NEW QUESTION # 38
How does CUCM function in CCE?
- A. Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.
- B. Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.
- C. In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.
- D. A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.
Answer: B
NEW QUESTION # 39
Which two steps are required to configure a Supervisor? (Choose two.)
- A. ensure that "Is Supervisor" is checked
- B. make sure the Supervisor has an Active Directory Account
- C. assign the Supervisor to only one Team
- D. assign the Supervisor to a Precision Queue
- E. assign the Supervisor to a Skill Group and Precision Queue
Answer: A,C
NEW QUESTION # 40
What is the maximum number of attributes that can be assigned to an Agent?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION # 41
What are the two main features of theCisco VVB? (Choose two.)
- A. allows customers to retrieve the required information through voice commands without interacting with an agent
- B. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
- C. allows an agent to retrieve the required information through voice commands without interacting with a customer
- D. provides multilingual support forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
- E. supports only one language forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
Answer: A,D
Explanation:
Explanation
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configu
NEW QUESTION # 42
Which two components must be configured for CCE to begin routing the contact and start processing the call?
(Choose two.)
- A. Skill Targets
- B. Network VRU
- C. Media routing domain
- D. ICM script
- E. Call type
Answer: D,E
NEW QUESTION # 43
What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)
- A. PCCE 2K
- B. DPCCE 4K
- C. PCCE Lab Mode
- D. DPCCE 12K
- E. PCCE Admin Mode
Answer: C,E
NEW QUESTION # 44
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?
- A. CVP establishes an HTTP link with theVVB(or IOS VXML Gateway), establishing the IVR Leg of the call.
- B. CVP delivers a Route Request to the ICM Central Controller.
- C. ICM responds to the Route Request by running a Routing Script.
- D. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.
Answer: A
NEW QUESTION # 45
What are two channels or features supported by ECE? (Choose two.)
- A. TSMS
- B. Courtesy Callback
- C. Email
- D. Callback
- E. Chat
Answer: B,C
NEW QUESTION # 46
How can the Extension Mobility feature be described?
- A. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
- B. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
- C. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
- D. As part of the configuration, both device profiles and phones need to be added to the pg user account.
Answer: C
Explanation:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_1052/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_chapter_011101.html
NEW QUESTION # 47
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)
- A. Report Definition Designer
- B. Report Designer
- C. Security Administrator
- D. Dashboard Administrator
- E. Security Configuration Designer
Answer: A,C
NEW QUESTION # 48
Which server holds the .wav files on a UCCE environment?
- A. ICM Router
- B. Media Server
- C. VXMLGW
- D. CVP reporting server
Answer: B
NEW QUESTION # 49
What are two default CCB VXML applications that could be modified? (Choose two.)
- A. CallbackQueue
- B. CallbackEntry
- C. Callback Engine
- D. cvp_ccb-vxml.tcl
- E. BillingQueue
Answer: B,D
NEW QUESTION # 50
Which two types of scripts can be created with the Script Editor? (Choose two.)
- A. Call Studio Scripts
- B. Tenant Scripts
- C. Routing Scripts
- D. Administrative Scripts
- E. Call Flow and Call Control Scripts
Answer: A,D
NEW QUESTION # 51
Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)
- A. Skill Targets
- B. Network VRU
- C. Media routing domain
- D. ICM script
- E. Call type
Answer: D,E
NEW QUESTION # 52
What is the goal of identifying a call type?
- A. to ensure the correct Skill Target is selected
- B. to ensure the call goes to the correct MRD
- C. to ensure the contact is handled by the correct CCE Routing Script
- D. to ensure the call reaches the agent in the correct queue
Answer: A
NEW QUESTION # 53
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)
- A. configure Route teams and Skill targets
- B. configure Skill groups and Skill targets
- C. configure Agent Route Groups
- D. configure the Administrators
- E. configure Agent Desk Settings
Answer: B,C
NEW QUESTION # 54
Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)
- A. log in to CCE admin
- B. CUCMAPI
- C. view Team gadget in Finesse
- D. CUC login
- E. answer Calls from Skill groups and PQs
Answer: C,E
NEW QUESTION # 55
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