100% Passing Guarantee - Brilliant ITIL-4-Foundation Exam Questions PDF [Oct-2026]
ITIL-4-Foundation Dumps 2026 - NewITIL ITIL-4-Foundation Exam Questions
ITIL 4 Foundation certification exam is a globally recognized certification that is designed to validate the knowledge and skills required for professionals who work in IT service management. ITIL 4 Foundation Exam certification exam is based on the latest version of the ITIL framework, which was released in 2019, and includes the latest best practices, approaches, and tools to manage IT services effectively. The ITIL 4 Foundation certification provides professionals with a comprehensive understanding of IT service management, including the key principles, concepts, and terminologies.
ITIL-4-Foundation (ITIL 4 Foundation) exam is a certification program that is designed to assess the candidate's understanding of ITIL 4 Foundation concepts and principles. ITIL, or Information Technology Infrastructure Library, is a framework that helps organizations manage their IT services effectively. The ITIL 4 Foundation course covers the basics of ITIL 4, including service management concepts, service value system, service value chain, and service management practices.
NEW QUESTION # 38
Which term describes the functionality offered by a service?
- A. Utility
- B. Risk
- C. cost
- D. Warranty
Answer: A
NEW QUESTION # 39
What is the purpose of the 'problem management' practice?
- A. To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
- B. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors
- C. To align the organization's practices and services with changing business needs through the ongoing identification and improvement of services
- D. To protect the information needed by the organization to conduct its business
Answer: B
NEW QUESTION # 40
Which is the definition of an IT asset?
- A. Any change of state that has significance for the management of a service
- B. Any request from a user that is a normal part of service delivery
- C. Any component that needs to be managed to deliver a service
- D. Any financially valuable component that contributes to a service
Answer: D
Explanation:
IT asset is any financially valuable component that can contribute to the delivery of an IT product or service.
The scope of IT asset management typically includes all software, hardware, networking, cloud services, and client devices
https://wiki.process-symphony.com.au/framework/lifecycle/process/it-asset-management-itil-4/#:~:text=IT%
20asset%20is%20any%20financially,cloud%20services%2C%20and%20client%20devices.
NEW QUESTION # 41
Which of the following can be used to access service desks?
- A. Email
- B. Phone calls
- C. Text and social media messaging
- D. All of the above
Answer: D
NEW QUESTION # 42
Identify the missing word in the following sentence.
A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve,
without
the customer having to manage specific [?] and risks.
- A. information
- B. warranty
- C. costs
- D. utility
Answer: C
NEW QUESTION # 43
What does 'change enablement' PRIMARILY focus on?
- A. Changes to products and services
- B. Changes to skills and competencies
- C. Changes to service levels
- D. Changes to organizational structure
Answer: A
NEW QUESTION # 44
What is the expected outcome from using a service value chain?
- A. Service value streams
- B. The application of practices
- C. Value realization
- D. Customer engagement
Answer: C
NEW QUESTION # 45
What is defined as any financially valuable component that can contribute to the delivery of a service?
- A. Product
- B. IT asset
- C. Event
- D. Configuration item
Answer: B
NEW QUESTION # 46
Which statement about the 'continual improvement' practice is CORRECT?
- A. Training should be provided to those involved in continual improvement.
- B. A single continual improvement register should be maintained by senior management.
- C. It is the role of senior management to authorize improvement initiatives.
- D. Continual improvement participation should be limited to a small dedicated team.
Answer: C
Explanation:
Reference: https://www.bmc.com/blogs/itil-continual-improvement/
NEW QUESTION # 47
Which of the following terms is more suitable to describe the functionality of a service?
- A. Outcome
- B. Utility
- C. Output
- D. Warranty
Answer: B
Explanation:
Utility is the term used to describe the functionality of a service, or how well it meets the needs and expectations of the customers and users. Utility can be expressed as 'what the service does' or 'the functionality offered by a product or service to meet a particular need'1. Utility is one of the two elements of service value, along with warranty2. Reference: ITIL Foundation - ITIL 4 Edition, page 4; ITIL 4 - A Pocket Guide, page 14.
NEW QUESTION # 48
Which organization delivers output or outcomes of a service?
- A. A service provider delivers outcomes of the service
- B. A service consumer delivers outcomes of the service
- C. A service consumer delivers outputs of the service
- D. A service provider delivers outputs of the service
Answer: A
Explanation:
When an organization acts as a service provider, it produces outputs that help its consumers to achieve certain outcomes. An output is defined as a tangible or intangible deliverable of an activity; for example, transportation from one location to another.
https://www.bmc.com/blogs/itil-key-concepts-service-management/
NEW QUESTION # 49
What can help to reduce resistance to a planned improvement when applying the guiding principle
'collaborate and promote visibility'?
- A. Increasing collaboration and visibility for the improvement.
- B. Restricting information about the improvement to essential stakeholders only.
- C. Involving customers after all planning has been completed.
- D. Engaging every stakeholder group in the same way, with the same communication.
Answer: C
Explanation:
Reference: https://www.sysaid.com/blog/entry/the-7-guiding-principles-of-itil-4-practical-advice-to-help-you- make-decisions
NEW QUESTION # 50
Which TWO of the following statements are MOST associated with the optimize and automate' guiding principle?
1. It is important to assess which method of communication is appropriate 'or each type of stakeholder.
2. Complex systems should be designed with an understanding of how the components' parts are related.
3. Organizations should consider whether technology could improve the eficiency o' manual processes.
4 It is important to understand the organization's objectives when assessing the impact of potential improvements.
- A. 1 and 4
- B. 1 and 2
- C. 2 and 3
- D. 3 and 4
Answer: D
NEW QUESTION # 51
How does a service consumer contribute to the reduction of disk?
- A. By communicating constraints
- B. By paying for the service
- C. By managing server hardware
- D. By managing staff availability
Answer: A
NEW QUESTION # 52
Which guiding principle considers customer and user experience?
- A. Keep it simple and practical
- B. Collaborate and promote visibility
- C. Focus on value
- D. Start where you are
Answer: C
NEW QUESTION # 53
Which 'service level management' activity helps staff to deliver a more business-focused service?
- A. Measuring low-level operational activities
- B. Using complex technical terminology in service level agreements (SLAs)
- C. Understanding the ongoing requirements of customers
- D. Creating targets based on the percentage of uptime of a service
Answer: C
NEW QUESTION # 54
Which practice has a purpose that includes observing a service to report selected changes of state identified as events?
- A. Monitoring and event management
- B. Information security management
- C. Incident management
- D. Change control
Answer: B
NEW QUESTION # 55
Which guiding principle focuses on reducing costs and human errors?
- A. Optimize and automate
- B. Focus and value
- C. Think and work holistically
- D. Collaborate and promote visibility
Answer: A
NEW QUESTION # 56
Identify the missing word(s) in the following sentence.
The purpose of the problem management practice is to reduce me likelihood and impact of incidents by identifying actual and potential causes of incidents and managing [p] and known errors.
- A. changes
- B. events
- C. workarounds
- D. configuration items
Answer: C
Explanation:
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors1. Workarounds are temporary solutions that reduce or eliminate the impact of an incident or problem for which a full resolution is not yet available2. Known errors are problems that have a documented root cause and a workaround3. References: ITIL Foundation - ITIL 4 Edition, page 15; ITIL4 - A Pocket Guide, page 35; ITIL4 Practice Guide: Problem Management, page 7.
NEW QUESTION # 57
Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of p\. and the CIs that support them, is available when and where it is needed
- A. services
- B. outcomes
- C. organizations
- D. relationships
Answer: A
NEW QUESTION # 58
Which is the BEST example of an emergency change?
- A. A scheduled major hardware and software implementation
- B. The implementation of a security patch to a critical software application
- C. A low-risk computer upgrade implemented as a service request
- D. The implementation of a planned new release of a software application
Answer: B
NEW QUESTION # 59
Which practice has the purpose of ensuring that the organization's suppliers and their performance and
managed appropriately to support the provision of seamless, quality products and services?
- A. Relationship management
- B. Supplier management
- C. Release management
- D. Service management
Answer: B
NEW QUESTION # 60
Which statement about outcomes is CORRECT?
- A. Outcomes help a service consumers to assess the cost of a specific activity
- B. Outcomes gives service consumers assurance of products or services
- C. Outcomes use activities to produce tangible or intangible deliverables.
- D. Outcomes rely on outputs to deliver results for a stakeholder.
Answer: D
NEW QUESTION # 61
Which practice has a purpose to support the quality of the service by handling all agreed user initiated service
requests?
- A. Service request management
- B. Change control
- C. IT asset management
- D. Service desk
Answer: A
NEW QUESTION # 62
Which is an example of a business related measurement?
- A. The number of passengers checked in
- B. The average resolution time for incidents
- C. The number of problems resolved
- D. The average time to response to change requests
Answer: A
NEW QUESTION # 63
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ITIL 4 Foundation Certification Exam covers a broad range of topics, which includes the service value system, service management practices, key concepts of service management, and the four dimensions of service management. It also covers the different types of IT services, such as technical management, service desk management, incident management, and problem management. ITIL-4-Foundation exam is designed to enhance the skills and knowledge of professionals who work in IT service management and help them to deliver high-quality IT services to their organizations.
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