Certification Training for C_C4H510_04 Exam Dumps Test Engine [2021]
Sep 22, 2021 Step by Step Guide to Prepare for C_C4H510_04 Exam
NEW QUESTION 41
Which business function in the account master will block the release of quotes to SAP S/4HANA?
- A. Delivery block
- B. Credit limit check
- C. Sales support block
- D. Prospect
Answer: D
NEW QUESTION 42
When an end user logs an incident in SAP Service Cloud, which steps will be performed by the administrator to manage the incident? Note: There are 2 correct Answers to this question.
- A. Change the priority to escalated.
- B. Set up a multi-step approval process.
- C. Start processing.
- D. Push the incident to SAP Service Cloud support.
Answer: C,D
NEW QUESTION 43
Which master data is synchronized unidirectionally from SAP Service Cloud to SAP CRM?
- A. Social media profiles
- B. Accounts
- C. Territories
- D. Products
Answer: A
NEW QUESTION 44
Which feature allows the scheduling of automatic ticket creation?
- A. Registered products
- B. Realignment run
- C. Service plans
- D. Maintenance plans
Answer: D
NEW QUESTION 45
What can you use to keep track of new knowledge base articles and changes made to existing ones if you have set up SAP Jam as a knowledge base?
- A. Broadcast
- B. Feed
- C. Knowledge base fine-tuning activity
- D. Solution finder
Answer: D
NEW QUESTION 46
Which of the following are benefits of case management in SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. You can change the status of multiple sub-tickets from the main ticket.
- B. Opening the main ticket allows you to see all of the connected sub-tickets.
- C. Creating a ticket on the main account automatically creates tickets on the sub-accounts.
- D. Changing the customer in the main ticket updates the customers in the related sub-tickets.
Answer: A,B
NEW QUESTION 47
Which tool do you use to determine a service ticket processing team, based on conditions?
- A. Delegation rules
- B. Data Workbench
- C. SLA determination
- D. Ticket routing rule
Answer: D
NEW QUESTION 48
Which of the following options are possible for permissions?
- A. Restricted access rights override any unrestricted access you have defined.
- B. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
- C. You can decide, per view, if the access rights should override any restrictions you have defined or not.
- D. Unrestricted access rights override any restrictions you have defined.
Answer: D
NEW QUESTION 49
What is one consequence of scoping the installed base option?
- A. The Registered Product scoping option will be selected automatically.
- B. Warranty management is available in service tickets.
- C. The Measurements feature is activated.
- D. The number of available standard reports is reduced.
Answer: A
NEW QUESTION 50
Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct Answers to this question.
- A. Set the access rights to edit.
- B. Set the read and write access to restricted.
- C. Set the read access to restricted.
- D. Set the write access to restricted.
- E. Set the access rights to display.
Answer: B,C,D
NEW QUESTION 51
What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct Answers to this question.
- A. Ad-hoc broadcasting
- B. On specific report creation
- C. Periodic scheduling
- D. On every save of the report
Answer: A,C
NEW QUESTION 52
What types of mashups are available in SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. Internal mashups
- B. ABAP mashups
- C. HTML mashups
- D. URL mashups
Answer: C,D
NEW QUESTION 53
Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. Unrestricted
- B. Restricted
- C. Full Access
- D. No Access
- E. Define Specific Restriction
Answer: A,B,D
NEW QUESTION 54
Which service objects can you assign to an installed base? Note: There are 2 correct Answers to this question.
- A. Contract
- B. Maintenance plan
- C. Visit
- D. Ticket
Answer: A,B
NEW QUESTION 55
Which fields can be determined by using Service Level Agreements? Note: There are 2 correct Answers to this question.
- A. Ticket due date
- B. Service level of incoming tickets
- C. Status
- D. Service category
Answer: A,B
NEW QUESTION 56
What objects can be used to define work distribution rules? Note: There are 2 correct Answers to this question.
- A. Employees
- B. Territories
- C. Service agents
- D. Incidents
Answer: A,B
NEW QUESTION 57
Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct Answers to this question.
- A. Resource scheduler
- B. Warranty
- C. Account
- D. Contacts
Answer: C,D
NEW QUESTION 58
Which item can be assigned to organizational structures, team assignments, and workflow rules?
- A. Business user
- B. Service agent
- C. Business role
- D. Employee
Answer: A
NEW QUESTION 59
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct Answers to this question.
- A. Scoping is automatically generated by the system based on your fine-tuning decisions.
- B. The activity list is automatically generated by the system based on your scoping decisions.
- C. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
- D. Fine-tuning is the process of generating the activity list by answering questions about which business processes will be implemented.
Answer: B,C
NEW QUESTION 60
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?
- A. Document an influencer story.
- B. Report a ticket.
- C. Send an e-mail to SAP Cloud Support.
- D. Create an incident.
Answer: D
NEW QUESTION 61
Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?
- A. Activities
- B. External pricing
- C. Tickets
- D. Contracts
Answer: A
NEW QUESTION 62
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