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Pegasystems PEGACPCSD24V1 Exam Syllabus Topics:

SectionWeightObjectives
Case Management10%- Service Request Creation
  • 1. Apply case creation best practices
  • 2. Create new service requests
  • 3. Control service request behavior through configuration
Data Integration15%- Common Data Model
  • 1. Entities and Case Type relationships
  • 2. Purpose of the Common Data Model
  • 3. Components of the Common Data Model
- Data Management
  • 1. External storage configuration
  • 2. Storage options
  • 3. Configure data relationships
Security10%- Application Security
  • 1. Access control configuration
  • 2. Role and privilege management
  • 3. Customer data protection
User Experience20%- Composite Desktop
  • 1. Define Composite best practices
  • 2. Create and manage Composite tabs
- Constellation User Experience
  • 1. Define Constellation UX best practices
  • 2. Configure Constellation-based experiences
Application Development15%- Architecture and Reuse
  • 1. Modular Enterprise Reuse
  • 2. Configure coexistence
  • 3. Pega Center-out architecture
Business Rules15%- Decisioning and Automation
  • 1. Automate customer service processes
  • 2. Implement decision logic
  • 3. Configure business rules
Channels15%- Customer Interaction Channels
  • 1. Configure web messaging
  • 2. Configure Pega Call
  • 3. Benefits of Pega Digital Messaging
- Messaging AI
  • 1. Configure Email Bots
  • 2. Configure Messaging AI

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