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Last Updated: Aug 15, 2026
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Pegasystems PEGACPCSD24V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Security & Governance | 10% | - Data privacy settings - Audit and compliance - Access control |
| Topic 2: Automation & Intelligence | 15% | - Automated case processing - Decision strategies - AI services integration |
| Topic 3: User Experience | 20% | - UI customization for customer service - Constellation UX best practices - Composite tabs configuration - Composite design principles |
| Topic 4: Data Integration | 15% | - Common Data Model overview - Data storage options - Entity and relationship configuration - External data integration |
| Topic 5: Application Development | 15% | - Modular enterprise reuse - Coexistence implementation - Center-out architecture - Application deployment strategies |
| Topic 6: Channels | 15% | - Digital messaging setup - Voice AI integration - Pega Call configuration - Email bot configuration |
| Topic 7: Case Management | 10% | - Service request creation - Case template configuration - Case creation best practices - Service request behavior control |
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