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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche der folgenden Ereignisse erfordern größere Vorfälle?

A) Weniger dringend
B) Getrennte Verfahren
C) Längere Zeitskalen
D) Weniger Dokumentation

2. Welche der folgenden Optionen können NICHT von einem Tool gespeichert und verwaltet werden?

A) Daten
B) Information
C) Weisheit
D) Wissen

3. Der Service Catalog Manager ist für die Erstellung und Pflege des Service Catalog verantwortlich. Eine ihrer Aufgaben wäre?

A) Sicherstellen, dass die Informationen im Servicekatalog angemessen geschützt und gesichert sind.
B) Aushandlung und Vereinbarung von Vereinbarungen auf operativer Ebene
C) Aushandlung und Vereinbarung von Service Level Agreements
D) Stellen Sie nur sicher, dass ausreichende technische Ressourcen verfügbar sind.

4. Das Verständnis des Risikograds während und nach Änderungen und das Vertrauen in die Einhaltung der Governance-Anforderungen während Änderungen sind beide Möglichkeiten, um den geschäftlichen Nutzen in welchem ​​Teil des Servicelebenszyklus zu steigern.

A) IT-Service-Continuity-Management
B) Verfügbarkeitsmanagement
C) Serviceübergang
D) Risikomanagement

5. Welche Phase des ITIL-Lebenszyklus bietet den folgenden Vorteil: Die Gesamtbetriebskosten (Total Cost of Ownership, TCO) eines Dienstes können minimiert werden, wenn alle Aspekte des Dienstes, der Prozesse und der Technologie während der Entwicklung berücksichtigt werden?

A) Kontinuierliche Serviceverbesserung
B) Servicestrategie
C) Servicebetrieb
D) Service Design

Solutions: