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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

Question 1

Was kann als Betriebsmodell für die Erstellung und Verwaltung von Produkten und Dienstleistungen beschrieben werden?

A. Governance
B. Leitprinzipien
C. Praktiken
D. Service-Wertschöpfungskette

Question 2

Wie tragen Informationen über Probleme und bekannte Fehler zum „Incident Management“ bei?

A. Es macht die Zusammenarbeit bei der Lösung von Vorfällen überflüssig
B. Es ermöglicht eine schnelle und effiziente Diagnose von Vorfällen
C. Es macht regelmäßige Kunden-Updates überflüssig
D. Es ermöglicht die Neubewertung bekannter Fehler

Question 3

Was ist ein Problem, das analysiert, aber nicht gelöst wurde?

A. Problemumgehung
B. Bekannter Fehler
C. Vorfall
D. Ereignis

Question 4

Was beschreibt die Schritte, die erforderlich sind, um einen bestimmten Dienst zu erstellen und einem Verbraucher bereitzustellen?

A. Ein Wertstrom
B. Serviceverwaltung
C. Praktiken
D. Service-Level-Management

Question 5

Welcher Prozess würde versuchen, die Kundenzufriedenheit zu verstehen und zu kommunizieren, welche Aktionspläne zur Bewältigung der Unzufriedenheit aufgestellt wurden?

A. Servicekatalogverwaltung
B. Verfügbarkeitsmanagement
C. Kapazitätsmanagement
D. Geschäftsbeziehungsmanagement

Solutions: