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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two components can be edited in a standard report?

A) Schedules
B) Permissions
C) Graphs
D) Non-selectable filters
E) Report headings
F) Column headings

2. What would you use for repetitive text with a single point of maintenance for any changes to the text?

A) Variable
B) Merge field
C) Custom object field
D) Custom field

3. For which three reasons should you recommend using workflows?

A) They can sort incidents raised by a contact.
B) They reduce human error.
C) They help customers find relevant knowledge answers.
D) They promote efficiency.
E) They guide agents through complex customer interactions and data updates.

4. A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A) Use the default values.
B) Enter the value "Unlimited" in the chat and email fields.
C) Enter zero as the initial value for both fields.
D) Leave both the chat and email fields limit as blank.

5. Which is a sample object query?

A) SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' AND
Contact.Address.City='Bozeman';
B) SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';
C) SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
D) SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;

Solutions: