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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which three statements are true about add-ins?

A) They can be added to the Custom Portal area of Oracle Service Cloud.
B) They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
C) They can be designed to create visual components and not perform any integrations.
D) They always run locally on the machines on which the desktop application runs.
E) They always run locally to access local data.
F) They are the visual areas of Oracle Service Cloud Agent Desktop.

2. Which four types are used by incidents queues?

A) Round Robin (Logged In)
B) Quick
C) FIFO
D) Standard
E) Advanced Routing
F) Round Robin (All)
G) LIFO

3. What must you set to enable the email channel?

A) EGW_AUTO_CONT_CREATE
B) EGW_SECURE_UPDATE_ENABLED
C) EGW_SAVE_EMAIL_HEADERS
D) EGW_ENABLED
E) EGW_UPDATE_BY_CREATE

4. The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

A) Because the system default is 15 minutes, it cannot be changed.
B) You can change the default value to 60 minutes by using File > Options > Session Expiration.
C) You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
D) You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.

5. How frequently does Oracle release a new version of a product?

A) Every month
B) Once in three months
C) Once in four months
D) Once in six months

Solutions: