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Oracle 1Z0-1037-21 Exam Syllabus Topics:

Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. You are working on a public answer that you want to add a part of information within the answer that is not yet approved for public visibility.
How will you do this without impacting the knowledgebase answer?

A) Add a conditional section within the answer with any access level.
B) Make the answer status private, make the required changes, and republish it.
C) Create an access level that has no customer portal visibility and assign itto the conditional section you do not want customers to view.
D) Create a different answer with the part of information that needs to be updated, and after review merge it with the current answer.

2. Which two statements are true about published reports? (Choose two.)

A) Published reports have filtering option in ribbon.
B) Published report data can change automatically when the knowledge base data is updated.
C) Published reports can be edited.
D) Published reports can be shared.
E) Published reports contain snapshots of data at the time the report is run.

3. What should you configure so that specific keywords and synonyms will be used for answers when an answer search of exact phrase type is performed?

A) the wordlist files
B) the thesaurus.txt file
C) the alias.txt file
D) both the Answers Keywords and Stopwords

4. Which two statements are true about response requirements for incidents? (Choose two.)

A) Holidays have to be defined before creating response requirements.
B) Custom response requirements are based on the level of service being provided.
C) Response requirements include the maximum time limit for responding to each inquiry for an unresolved incident.
D) Default response requirements for an interface cannot be modified.

5. A customer wants to perform Knowledge Advanced administrative operations on multiple articles using the bulk update feature.
Which three statements are true about the bulk update feature? (Choose three.)

A) It can change views of articles.
B) It cannot change product/category of articles.
C) It can request translations of articles.
D) It cannot change the owner of articles.
E) It can publish and un-publish articles.
F) It cannot delete articlesfrom the Content Type.

Solutions: