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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which three values does Knowledge Advanced use to calculatewhether the answers returned have improved?
(Choose three.)

A) the number of times the "Is this answer helpful?" option has been selected as "Yes"
B) the number of cases linked to the top answer
C) the total number of times documents were clicked on
D) the total number of times the search has been made with the search string containing the title of the document
E) the number of times documents were clicked on as a result after a particular answer

2. Your customer wants to generate a report showing the number of days since incidents of a particular incident typewere updated.
What should you use to create this report?

A) Create a group filter using the rel_date_diff() function.
B) Create a level filter using the count () function.
C) Use the date_diff() function nested in the name_format() function.
D) Use the date_add() function.

3. What should you do to ensure two published answers are always returned for a specific search word?

A) Create multiple Priority words that share the same name.
B) List the search word under Stop words.
C) Create multiple search words associated within a single priority word group.
D) List the search word under Answers Keywords.
E) List the search word under both Answers Keywords and Stopwords.

4. How is unconditional linking different from conditional linking for a linked column in a report?

A) Unconditional linking always opens the same report or dashboard, whereas conditional linking can opendifferent reports or dashboards depending on the value you drill down.
B) Unconditional linking is based only on variables, whereas conditional linking is based on run-time selectable filters.
C) Unconditional linking can be used only to open other reports, whereas conditional linking can open reports or dashboards.
D) Unconditional linking can display summaries from a single table, whereas conditional linking can display summaries from several tables.

5. In Knowledge Advanced, if 1000 documents were linked to cases 1000 times before tuning, then how many times should they be linked after tuning, such that the tuning impact is negative and you may need to revise the changes?

A) 500
B) 250
C) 1000
D) 100

Solutions: