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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. The service director at Ursa Major Solar would like to understand the effect that service objectives have on the assignment of service appointments to service resources.
Where can the director view service objective scores for potentialappointment time slots?

A) Bulk dispatch action
B) Dispatch console
C) Candidates action
D) Book appointment action

2. Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with specialized skills to complete the work at the same time.
How should a Consultant implement this requirement?

A) Create two Service Crews.
B) Create a work rule with two required skills.
C) Create a single Service Appointment.
D) Create a crew with two Technicians.

3. Universal containers has a large volumeof cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

A) Re-use the existing Work Order for the follow-up.
B) Create a child Work Order for the follow-up Work Order.
C) Change the Work Order with a closed status of "Cancelled."
D) Change the Work Order with a status of "New."

4. AW Computing technicians handle different kinds of jobs, many of which involve installing or replacing parts. Having the appropriate inventory is critical to completing the jobs on time.
How should field service be configured to ensure the parts required for a job are listed correctly on the work order?

A) Add the product fields to the work order layout.
B) Include the required products in the work type.
C) Create a flow to add the products to the work order.
D) Ensure the product items are available in inventory.

5. Universal Containers is deploying Field ServiceLightning in Europe, where pricing varies by country.
What Price Book structure is recommended?

A) Utilize a standard Price Book specific to each country.
B) Utilize a custom Price Book with pricing rules applied.
C) Utilize the standard Price Book with pricing rules applied.
D) Utilize a custom Price Book specific to each country.

Solutions: