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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are stillscheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers

A) Global optimization doesn't reschedule appointments that have rule violations.
B) The territory of the resources was not included in the global optimization request.
C) There are no service resources available with the required skill levels.
D) The optimizeruses a scheduling policy different from what is used on the dispatch console.

2. Each container consists of multiple parts that are tracked by Asset records. Universal Containers's customers usually wait until several parts need service before requesting a Technician come on-site to save money on servicecharges.
How should a Consultant configure Salesforce Field
Service to track the work performed?

A) Create a Work Order and Work Order Line Item for each Asset being serviced.
B) Create a Work Type to automatically create relevant line items for each Asset.
C) Create aWork Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
D) Create a Work Type and Work Order for each Asset being serviced.

3. Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommerd to meet the requirement?
Choose 2 answers

A) Ensure that Status Transitions are configured to prevent the up3Ste from "Cannot Complete" to
B) Define "Cannot Complete" as a Pinned Status for Scneduling and Optimization Services
C) Define "Cannot Complete" as a Pinned Starus for Auto-Dispatch Services
D) Ensure that Status Transitions are configured to allow the status update from "CannotComplete" to
"Scheduled."

4. Universal Containers wants to prevent the lunch breakfrom interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?

A) Use appropriate Resource Operating Hours.
B) Use the Resource Availability Rule.
C) Create a recurring Service Appointment.
D) Create Resource Absences every day.

5. Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments.
Which two sharing options are available for these Service Appointments?
Choose 2 answers

A) The Service Appointment's parent record can be shared with the assigned resource.
B) Make the dispatcher the assigned resource on the Service Appointments.
C) Auto-generated scheduled Service Appointments will be shared with resources.
D) A Service Appointment can be shared by clicking Sharing on the record.

Solutions: