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Salesforce MC-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Campaign Design, Flow Orchestration & Content30%- Personalization
  • 1. Content variations
    • 2. AMPscript
      • 3. Repeaters
        • 4. Handlebars
          • 5. Merge fields
            - Landing pages
            • 1. Components and configuration required to build landing pages
              - Messaging data sources
              • 1. Selecting appropriate data sources for personalized customer data
                - Activation templates
                • 1. Configuring activation templates
                  • 2. Selecting appropriate contact point values
                    - Flow orchestration
                    • 1. Flow elements and logic for business processes and messaging
                      • 2. Trigger conditions
                        • 3. Flow types
                          • 4. Flow configuration settings
                            Topic 2: Agentforce & AI Innovation11%- Marketing agents
                            • 1. Content generation
                              • 2. Audience segmentation
                                • 3. Campaign creation
                                  - Predictive AI
                                  • 1. Selecting appropriate predictive AI features
                                    - Conversational messaging
                                    • 1. Customer engagement and response handling
                                      • 2. Ongoing interactions across messaging channels
                                        Topic 3: Consent13%- Platform consent objects
                                        • 1. Purpose and relationships of consent objects
                                          - Consent banners
                                          • 1. Configuring consent banners on marketing landing pages and external pages
                                            - Consent record management
                                            • 1. Creating, managing, and updating consent records
                                              - Consent management concepts
                                              • 1. Role of consent in customer engagement and compliance
                                                Topic 4: Data Modeling, Identity Resolution & Segmentation25%- Data 360 data object concepts
                                                • 1. Connecting, harmonizing, unifying, and activating customer data
                                                  • 2. Audience segmentation and content personalization
                                                    - Identity Resolution
                                                    • 1. Linking multiple data sources into a unified profile
                                                      • 2. Configuring Identity Resolution
                                                        - CRM data ingestion and activation
                                                        • 1. CRM objects and records
                                                          • 2. Audience segmentation, activation, and content personalization
                                                            • 3. Actionable Lists
                                                              - Data 360 consumption and entitlements
                                                              • 1. Impact of marketing automation design decisions on platform consumption and usage
                                                                • 2. Consumption-based entitlements
                                                                  Topic 5: Analytics & Performance Insights8%- Marketing insights
                                                                  • 1. Surfacing marketing data and insights across the Salesforce platform
                                                                    - Reporting and analytics
                                                                    • 1. Selecting pre-built dashboards for reporting requirements
                                                                      Topic 6: Platform Setup & Governance13%- Marketing Cloud Next environment setup
                                                                      • 1. Core Org Edition requirements, Data 360 provisioning, Marketing Data Kit installation, and permission sets
                                                                        - Business Units and governance
                                                                        • 1. Business Unit requirements
                                                                          • 2. Content and user governance using roles and Enhanced CMS Workspaces
                                                                            - Domain authentication and authorization
                                                                            • 1. Self-service domain authentication
                                                                              • 2. Domain authorization for branded, authenticated email delivery

                                                                                Salesforce Certified Marketing Cloud Next Consultant Sample Questions:

                                                                                Question 1

                                                                                A Marketing Cloud Next Consultant needs to suppress subscribers from an upcoming audience flow who have a low probability of opening or clicking email content.
                                                                                Which Einstein feature should the consultant use?

                                                                                A. Engagement Scoring
                                                                                B. Messaging Insights
                                                                                C. Send Time Optimization


                                                                                Question 2

                                                                                A Marketing Cloud Next Consultant wants to build a messaging flow that delivers a notification to everyone that has active consent in SMS or Email. The notification must only be sent via one channel using the following logic.
                                                                                * If the customer is opted in to both channels, the flow must route to their preferred channel.
                                                                                * If they are opted out of their preferred channel, it must route to the alternative channel.
                                                                                Which flow element and configuration should the consultant select to handle this routing?

                                                                                A. Add a Decision element with multiple configured outcomes.
                                                                                B. Add an Omni-Channel Routing action.
                                                                                C. Add several nested Decision elements.


                                                                                Question 3

                                                                                Northern Trail Outfitters contracts a London agency to create assets and deploy email campaigns exclusively for the EMEA region, which is managed in a dedicated EMEA Business Unit. The agency users have been provisioned with the Marketing Cloud Manager permission set.
                                                                                How should the Marketing Cloud Next Consultant grant the agency users the required access?

                                                                                A. Add the agency users to the EMEA Business Unit with the Marketer ReadOnly role.
                                                                                B. Add the agency users to the EMEA Business Unit with the Marketer Standard role.
                                                                                C. Add the agency users to the EMEA Data Space with the Data 360 Marketing Manager permission set.


                                                                                Question 4

                                                                                A car dealership manages both retail consumers (B2C) and business fleet customers (B2B). Customer data for each audience is ingested through separate data streams in a single data space and mapped to the Individual Data Model Object (DMO). The dealership wants to create separate identity resolution rulesets for B2B and B2C customers so that each audience can be unified independently for segmentation and activation.
                                                                                Which approach should the Marketing Cloud Next Consultant recommend to ensure B2B and B2C customers are processed by separate identity resolution rulesets?

                                                                                A. Configure filters on each identity resolution ruleset to separate B2B and B2C customer records.
                                                                                B. Configure separate DMOs for B2B and B2C customers instead of mapping both to the Individual DMO.
                                                                                C. Configure filters on the source Data Lake Objects (DLOs) to separate B2B and B2C customer records.


                                                                                Question 5

                                                                                Northern Trail Outfitters (NTO) wants to launch a new campaign and needs to pull in data from a newly- mapped custom object. NTO already has a primary Data Graph that is actively being used by several production campaigns, and needs to decide if they should edit or clone the existing Data Graph.
                                                                                What is the correct approach and expected behavior?

                                                                                A. Create a new Data Graph. Pause all active segments and flows relying on the Data Graph, update the Data Graph, and then reactivate the segments and flows.
                                                                                B. Edit the Data Graph. The platform will continue to support the live campaigns using the current version without interruption, while the updated version publishes in the background.
                                                                                C. Clone the Data Graph. Editing an active Data Graph immediately invalidates downstream dependencies, causing the live segments to fail until the Data Graph finishes reprocessing.


                                                                                Solutions:

                                                                                Question 1
                                                                                Answer: A
                                                                                Question 2
                                                                                Answer: A
                                                                                Question 3
                                                                                Answer: B
                                                                                Question 4
                                                                                Answer: A
                                                                                Question 5
                                                                                Answer: B

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