Last Updated: Aug 04, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Account and Contact Management | <8% | - Master data maintenance - Relationship management |
| Topic 2: Lead and Opportunity Management | 8%–12% | - Lead qualification and conversion - Opportunity lifecycle and forecasting - Sales methodology configuration |
| Topic 3: Implementation Basics | <8% | - System scoping and fine-tuning - Project lifecycle overview |
| Topic 4: Personalization and Extensibility | <8% | - Extension fields - Mashups and embedded components |
| Topic 5: Fine Tuning | <8% | - Business configuration activities - Adaptation tools |
| Topic 6: Quotation and Sales Order Management | 8%–12% | - Sales order integration - Quote creation and processing - Document flow and status management |
| Topic 7: User Management | 8%–12% | - Business user setup - Role and access management - Organizational structure |
| Topic 8: Product and Pricing | 8%–12% | - Price lists and discount determination - Product master data - Pricing configuration |
| Topic 9: Integration | 8%–12% | - Middleware and communication arrangements - Web services and APIs - Integration with SAP ERP / CRM |
| Topic 10: Reporting and Analytics | 8%–12% | - Data sources and key figures - Standard reports and dashboards - Custom report creation |
| Topic 11: Notification and Approval Processes | <8% | - Workflow rules - Approval process setup |
| Topic 12: Data Migration | <8% | - Migration templates and tools - Import/export procedures |
| Topic 13: Visit Planning and Execution | <8% | - Mobile and offline features - Activity planning |
| Topic 14: Territory Management | <8% | - Territory definition and assignment - Realignment rules |
| Topic 15: Sales Planning and Forecasting | <8% | - Forecast categories - Planning hierarchy setup |
1. What type of confirmation is received for an availability check when you use the Quotation Request External Pricing option from SAP Hybris Cloud for Customer?
A) Binding Confirmation
B) Semi-binding Confirmation
C) Future Confirmation
D) Non-binding Confirmation
2. You are viewing a 360 overview of the customer in SAP Hybris cloud for customer. Which of the following recent order details are available in this overview for your account? (3 correct answers)
A) Delivery status
B) Credit status
C) Incoive status
D) Bill-to-party ID
E) Sales order ID
3. For which of the following systems does SAP Hybris Cloud for Customer provide standard integration content for regulated products?
A) SAP Hybris Commerce
B) SAP Hybris Marketing
C) SAP ERP
D) SAP CRM
4. You need to change the access for a work center for several users to 'read only1. Which setting do you use to apply restriction rules?
A) The parent work center
B) The access context
C) Any field of the business object
D) The authorization object
5. An account, a contact person, and an individual customer are all independent business partners. Determine whether this statement is true or false.
A) False
B) True
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,C,E | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: B |
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