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| Section | Objectives |
|---|---|
| Topic 1: Incident Management Processes | - Support workflow
|
| Topic 2: SAP BusinessObjects Platform Fundamentals | - Architecture and core components
|
| Topic 3: System Administration and Monitoring | - Monitoring tools and practices
|
| Topic 4: Troubleshooting and Root Cause Analysis | - Problem resolution techniques
|
| Topic 5: Incident Resolution in SAP BusinessObjects | - Common issue categories
|
Question 1
What are benefits of using Root Cause Analysis of SAP Solution Manager? (Choose two)
A. Report development
B. Batch job planning
C. Performance measurement
D. Safe remote access
Question 2
What is the characteristic of a system when defined as a subset of the installation in SAP systems? (Choose two)
A. A system is identified using a system ID.
B. A system corresponds to either production, test OR development environment.
C. A system corresponds to production, test AND development environment.
D. One system can be a child to multiple installations.
Question 3
What does priority in incident management mean?
A. It defines the importance of the customer for SAP.
B. It is an attribute of the customer's system.
C. It is an attribute that characterizes the urgency of an issue.
D. It is an attribute of the Service Desk.
Question 4
Which component of SAP Solution Manager will help you to identify the latest software updates?
A. Root Cause Analysis
B. Implementation Content
C. Work Center
D. Maintenance Optimizer
Question 5
What types of remote connections to customer's systems are available? (Choose two)
A. Netviewer
B. Webex
C. NetMeeting
D. R/3 Support
Solutions:
| Question 1 Answer: C,D | Question 2 Answer: A,B | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: A,D |
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