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Last Updated: Aug 29, 2026
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SAP C-BOSUP-90 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Support Best Practices & Escalation | 15% | - Communication with customers and SAP support - Root cause analysis and resolution tracking - Reproducing and documenting issues |
| Topic 2: Incident Management Fundamentals | 20% | - Message lifecycle and status handling - ITIL & SAP support processes - SLA definitions and priority levels |
| Topic 3: Troubleshooting & Support Tools | 20% | - SAP Notes and knowledge base search - Log files analysis and interpretation - Remote support and diagnostics tools |
| Topic 4: SAP BusinessObjects Architecture & Components | 20% | - Central Management Server (CMS), Input/Output File Repository - Adaptive Processing Server, Web Application Container - BI Platform architecture |
| Topic 5: SAP Solution Manager Service Desk | 25% | - Incident Management Work Center - CRM_DNO_MONITOR and INCMAN transactions - Message escalation and forwarding |
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
Question 1
How can you setup SAP EarlyWatch Alert?
A. Using SMSY transaction to activate a pre-defined SAP EarlyWatch Alert
B. Using SMSY transaction to create your logical components first, if this is not already done
C. Connecting to SAP Service Marketplace and defining your landscape
D. Connecting to SAP Service Marketplace and setting up the parameters
Question 2
As an SAP partner you have implemented SAP Solution Manager.
Which of the following statements reflects the requirements with regards to SAP Solution Manager installation on the customer site?
A. Customers and partner need to have SAP Solution Manager clustered.
B. Customers need to install SAP Solution Manager and the partner needs to connect to it.
C. Customers require their own installation of SAP Solution Manager.
D. Customers do not require their own SAP Solution Manager installation.
Question 3
What types of remote connections to customer's systems are available? (Choose two)
A. Netviewer
B. Webex
C. NetMeeting
D. R/3 Support
Question 4
When would the SAP Support Desk provide support directly to a client holding a maintenance agreement with the partner?
A. If the partner support consultants are on holiday.
B. For any Very High message forwarded by the partner.
C. For any Very High message raised outside of the defined business hours.
D. If the client has a support agreement with both the partner and SAP for the same installation.
Question 5
How can you define the role of the Partner Services Advisor (PSA)? (Choose two)
A. Develops a service plan.
B. Is available 24*7 by phone or email.
C. Liaises with the end customer of the Partner to assist with the booking process.
D. Acts as a single point of contact for partner needs within the partner Edge framework.
Solutions:
| Question 1 Answer: B | Question 2 Answer: D | Question 3 Answer: A,D | Question 4 Answer: C | Question 5 Answer: A,D |
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