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Nokia SDM Certification - CARE Sample Questions:

1. The largest impact on the SPC rate comes from:

A) the utilization ratio.
B) management overhead.
C) the total headcount.
D) internal allocations.

2. During the preparation of the Care Plan, it is recommended that the Care Program Manager reviews which of the following?

A) Supply Contract, NSN-PRS Report, Project Plan, Account Plan, 3rd Party Agreements.
B) Care Agreement, Supply Contract, Project Plan, WTR Report, Account Plan, NSN-PRS Report.
C) Care Agreement, other Service Agreements, Supply Contract, Project Plan, Account Plan, 3rd Party Agreements.
D) Care Agreement, NELLE Forecast, Supply Contract, WTR Report, Project Plan, Account Plan.

3. NSN's internal drive testing team has found that the quality of the customer Network has decreased over time. What should the responsible Care Program Manager do?

A) NSN has a good solid business with the customer with a very limited number of reported problems and a very profitable contract. CaPM simply tells the customer that NSN will provide planning support free of charge.
B) CaPM informs the Account Manager about the quality issue in the customer network and expects the CT to act on the information if they want to increase sales.
C) Nothing. The customer's own planning department take care of network quality.
D) CaPM sees an opportunity to increase the Care revenues by providing additional proactive services. Therefore s/he engages the team to make a business proposal for the additional services.

4. Why does NSN carry out Latest Estimate and Demand Supply Planning activities?

A) It improves customer satisfaction.
B) It is a good business practice and a SOX requirement, resulting in better planning accuracy.
C) It is part of the Care Program Manager's duties.
D) It is an NSN F&C requirement.

5. A contract is about to expire but there is already a PO for the next year from the customer. Is there a need for CSDA?

A) Yes, NSN needs to send a CSDA to inform higher management that a contract expired but delivery continues as the PO is in place.
B) Yes, CSDA is still needed because the contract is not signed. It means NSN is legally still vulnerable and management needs to grant written approval to acknowledge the higher risk.
C) No, because CSDA is to ensure that NSN doesn't deliver services without money. If there is a PO already in place before expiration, the CaPM just updates the contract end date.
D) No, because PO is in place and invoicing is uninterrupted. After getting the written consent of the CT head and F&C Controller, contract prolongation in CDB is the next step and delivery continues.

Solutions: