Prepare with Nokia SDM_2002001040 exam torrent, pass for sure
Last Updated: Sep 10, 2026
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Nokia SDM_2002001040 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Network and Service Delivery Analysis | - Network topology and installed base considerations
|
| Topic 2: Service Management and CARE Operations | - Incident and Trouble Ticket Management
|
| Topic 3: Customer Care Program Governance | - Care program management principles
|
Nokia SDM Certification - CARE Sample Questions:
The Care Agreement with a customer is due to expire in four months. So far there has been no discussion on contract re-negotiation with the customer. What should the Care Program Manager do?
- A. Notify the Service Account Manager about the situation.
- B. Arrange internal Care Contract renegotiation kick off meeting.
- C. Wait until the Customer contacts NSN to initiate contract re-negotiations.
- D. Initiate Care Contract re-negotiations with the customer.
During monthly reporting the Care Program Manager finds a lot of wrong cost allocations to her / his project. What should s/he do?
- A. Ask F&C to find out what the allocations contain and then ask to get them corrected, then report findings and corrective actions.
- B. Ask the CT head to support in finding and correcting possible reasons.
- C. Comment in the report that there have been wrong allocations.
- D. Nothing specific - deviations by default will be investigated by F&C controller and then F&C team will take all the corrective actions needed.
What is Cost of Goods Sold?
- A. Marketing Costs.
- B. Entertainment Costs.
- C. The cost of producing Products or Services sold.
- D. Contract Financing Costs.
During the preparation of the Care Plan, it is recommended that the Care Program Manager reviews which of the following?
- A. Supply Contract, NSN-PRS Report, Project Plan, Account Plan, 3rd Party Agreements.
- B. Care Agreement, Supply Contract, Project Plan, WTR Report, Account Plan, NSN-PRS Report.
- C. Care Agreement, other Service Agreements, Supply Contract, Project Plan, Account Plan, 3rd Party Agreements.
- D. Care Agreement, NELLE Forecast, Supply Contract, WTR Report, Project Plan, Account Plan.
A customer is experiencing problems with element stability. What is the appropriate Care service to offer in this case?
- A. Spare Part Management.
- B. HWS or SWS Life Extender.
- C. Software Maintenance.
- D. Care SWS preventive services or Active Software Support (ASWS).
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