Prepare with Nokia SDM_2002001050 exam torrent, pass for sure
Last Updated: Sep 05, 2026
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Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Design & Planning | 25% | - SLA, KPI & Service Catalog - Customer Requirements & Expectations - Risk Assessment & Dependency Management |
| Service Operations & Governance | 30% | - Incident, Problem & Change Management - Escalation & Stakeholder Communication - Service Monitoring & Reporting |
| Continuous Improvement | 20% | - Performance Analysis - Customer Satisfaction & Service Reviews - Optimization & Improvement Initiatives |
| SDM Concepts & Framework | 25% | - ITIL/COBIT Alignment - Nokia SDM Model & Principles - Service Delivery Lifecycle |
Nokia SDM Certification - NI Sample Questions:
Which are the 3 key players in the Sales Phase according to the TRICORN model?
- A. Company owner, solution architect and project manager.
- B. Case owner, company owner and solution architect.
- C. Case owner, customer solution owner and delivery project owner.
- D. Care manager, project manager and logistics manager.
Who are the contributors to the update of NELLE figures?
- A. CT F&
- B. CPM
- C. Project manager only.
- D. The whole CT team, including PM and Care manager.
Which of the following is the basic input needed for the negotiation of a contract with a new subcontractor?
- A. Assurance of subcontractor delivery capability in terms of resources and previous performance.
- B. The conditions agreed in the Customer Contract.
- C. Clear PO issuance procedures, payment and acceptance terms.
- D. Procurement is responsible to use existing NSN guidelines in the contract.
What impact can be expected during the execution of projects for which the scope of work is not clearly defined ?
- A. No impact.
- B. Additional Efforts due to intensive Change Management.
- C. Non Conformance costs due to not planned extra works.
- D. Original Project Time Frame cannot be kept due to additional clarification meetings.
When should non-quality costs be analysed?
- A. Regularly, in order to identify root causes and take corrective actions.
- B. At project's end as part of the preparation for lessons learned and post calculation.
- C. At the beginning of the project as part of risk planning.
- D. Never, non-quality costs are product related and analyzed on global level.
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