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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. What are the advantages of the GNOC service provided by NSN; And how can we use these advantages to improve the GNOC business?

A) Utilisation of best practices based on global delivery, know-how and a common resource pool, increasing NSN's competitive business capability and improvement of the customer business through leveraging the Operations Model. Enabling centralisation of investments and improvements.
B) The capability of managing contract and price can be used to improve the NOC business.
C) Advantages of the NSN NOC services compared to our competitors are lower delivery costs, centralised investments and improvements (Process & Tools) also bring global value. NSN Business Management know-how can be used to identify areas of improvement.
D) NSN NOC service advantages compared to our competitors are faster set up of the NOC center and lower cost of the network management. The capability to reduce the NOC set up time can be used to improve the NOC business.
E) NSN NOC service advantages are the know-how of the NOC personnel and capability of managing OL

2. What BEST describes Work Order Management?

A) Receive the work order request and assign, On completion, create work order report.
B) Collect work orders, define work orders priority list, check the compatibility of the work order with the network configuration, run the work order, create report.
C) Receive, generate where applicable and manage work orders and their work flow, plan work order execution, Create reports.
D) Receive, manage the work orders and their work flow, change the workflow as necessary, check the impact of the work order on the network, execute the work order.

3. What is the MOST effective way to convince the customer to agree to changes in contractual scope?

A) Request that NSN does an industry benchmark.
B) Collect data and formulate supporting business case showing free services already delivered and material gap between contract scope and actual delivery.
C) Collect data and formulate supporting business case with tangible and comprehensive analysis of impact to the business case and profitability.
D) Request that customer does an industry benchmark.

4. Which OSS Functions are mapped to Configuration Management?

A) Workforce Management, Correlation & Root Cause Analysis, Resource Specification & Resource Performance Monitoring / Management.
B) Resource Provisioning / Configuration, Resource Activation, Resource Inventory Mgt & Resource Specification.
C) Voucher Management, Resource Planning & Optimization, Resource Logistics & Resource Status Monitoring.
D) Resource Domain Management, Resource Planning & Optimization, Resource Logistics & Resource Status Monitoring.

5. What is the duration of a Short Term Planning (STP) period?

A) 1 Quarter.
B) 1 month.
C) 1 Year.
D) 6 Months.

Solutions: