Prepare with Avaya 132-S-715.2 exam practice material, pass for sure
Updated: Jul 21, 2026
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Avaya 132-S-715.2 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Specialist - Interaction Center/Operational Analyst Design and Implement Exam |
| Exam Number: | 132-S-715.2 |
| Available Languages: | English |
| Real Exam Qty: | 76-100 (varies by provider materials) |
| Related Certifications: | Avaya ACSS Avaya Aura Avaya Customer Experience Solutions |
| Exam Format: | Multiple Choice Questions (MCQ) |
| Recommended Training: | Avaya Documentation Library Avaya Learning |
| Exam Registration: | Avaya Certification / Pearson VUE Registration Avaya Support Certification Information |
| Exam Way: | Typically delivered via Pearson VUE as proctored online or test center exam |
| Pre Condition: | Recommended prior experience with Avaya Interaction Center (IC), Avaya Aura Contact Center, and basic networking/telephony concepts. No strictly enforced prerequisite publicly documented. |
| Official Syllabus URL: | https://support.avaya.com |
Avaya 132-S-715.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operational Analyst (OA) Design | - Data collection and processing mechanisms - Reporting and analytics configuration |
| Topic 2: Interaction Center Fundamentals | - Core system capabilities and features - Architecture and components of Avaya Interaction Center |
| Topic 3: Contact Center Operations | - Workflow design and routing logic - Agent and queue configuration |
| Topic 4: System Implementation and Deployment | - Integration with Avaya Aura ecosystem - Installation and configuration of IC/OA components |
| Topic 5: Administration and Maintenance | - User and role management - System monitoring and troubleshooting |
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