Updated: Jul 20, 2026
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| Certification Vendor: | Avaya |
| Exam Name: | Avaya Experience Portal with POM Support Certified Exam |
| Exam Number: | 33140X |
| Related Certifications: | ACSS-3305 Avaya Experience Portal with Proactive Outreach Manager |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Sample Questions: | Avaya 33140X Sample Questions |
| Exam Way: | Pearson VUE testing center or online proctored exam |
| Pre Condition: | Recommended knowledge of Avaya Experience Portal and Proactive Outreach Manager solutions. |
| Official Syllabus URL: | https://www.avaya-learning.com/lms/_assets/news/Updated_Avaya_Aura_Experience_Portal_with_Proactive_Outreach_Manager_Curricula_and_Exam%28ACSS-3305%29.pdf |
| Section | Objectives |
|---|---|
| Topic 1: Avaya Experience Portal Fundamentals | - Installation and Configuration
|
| Topic 2: System Administration | - Reporting and Monitoring
|
| Topic 3: Proactive Outreach Manager Support | - POM Administration
|
| Topic 4: Support Operations | - Maintenance Procedures
|
1. Which component is crucial for verifying the configuration of Avaya Meetings Server components?
Response:
A) Media Server
B) Session Border Controller
C) System Manager
D) Utility Server
2. Why is it important to configure Avaya Meetings client-specific troubleshooting tools properly?
Response:
A) To avoid legal breaches due to improper data handling
B) To ensure data is captured across multiple sessions
C) To minimize impact on user experience
D) To prevent tool conflicts with client operations
3. What is the first step in troubleshooting intermittent connectivity issues in an Avaya Meetings Server environment?
Response:
A) Resetting user passwords
B) Verifying physical network connections
C) Checking firewall and router logs
D) Updating client software
4. What is the primary purpose of using real-time tracing tools in Avaya Meetings Server troubleshooting?
Response:
A) To archive all system interactions
B) To modify system settings in real time
C) To monitor live system performance
D) To predict future system loads
5. Which design element is critical when setting up a call flow that includes both automated and human elements in AEP?
Response:
A) Transition triggers between elements
B) The number of redirections allowed
C) Time limits on automated interactions
D) Visual prompts for user guidance
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A |
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