Prepare with SAP C-C4C14-1811 exam practice material, pass for sure
Updated: Aug 25, 2026
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SAP C-C4C14-1811 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - SAP Service Cloud 1811 |
| Exam Number: | C-C4C14-1811 |
| Exam Price: | $549 USD |
| Certificate Validity Period: | Retired, no longer active; standard SAP associate validity 2 years when active |
| Exam Duration: | 180 minutes |
| Available Languages: | English |
| Related Certifications: | SAP Certified Application Associate - SAP Cloud for Customer |
| Passing Score: | 63% |
| Real Exam Qty: | 80 |
| Exam Format: | Multiple Choice, Multiple Response |
| Recommended Training: | SAP Official Learning Journey SAP Service Cloud Implementation Training |
| Exam Registration: | SAP Training Shop Pearson VUE |
| Sample Questions: | SAP C-C4C14-1811 Sample Questions |
| Exam Way: | Online proctored or at authorized Pearson VUE test centers |
| Pre Condition: | Basic knowledge of SAP Service Cloud / Cloud for Customer; practical project experience recommended; no mandatory prerequisite exams |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4c14_1811-sap-certified-application-associate--sap-service-cloud-1811-g/ |
SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Contracts | 8%-12% | - Entitlement determination - Contract creation and assignment |
| Administrative Configuration | 8%-12% | - Approval processes - Business configuration activities |
| Organizational Management | 8%-12% | - Work distribution rules - Organizational structure setup |
| Implementation Basics | 8%-12% | - SAP implementation methodologies - Solution configuration and fine-tuning |
| Reporting and Analytics | 8%-12% | - Standard reports and dashboards - Basic custom reporting |
| Registered Products | <8% | - Use in service tickets |
| Integration | 8%-12% | - Pre-packaged integration scenarios - System integration best practices |
| Installed Base | <8% | - Use in service tickets |
| Service Request Management | 12%-16% | - Escalation and routing rules - Service level agreements (SLA) - Create and process service tickets |
| User Management | 8%-12% | - Maintain employees, business roles and users - Set up data access restrictions |
| Warranty Management | <8% | - Warranty determination and processing |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Question 1
Which date type do you use when determining the start of the warranty?
A. Due date
B. Creation date
C. Reference date
D. Requested date
Question 2
In which of the following objects do you see the Maintenance Plan work center view? Note: There are 3 correct answers to this question.
A. Contract
B. Registered product
C. Installed base
D. Customer
Question 3
In which of the following ways can a service technician record and manage actual work? Note: There are 2 correct answers to this question.
A. Manually using the service entry screen
B. Automatically on creation of a time report
C. Manually using the time entry screen
D. Automatically using start/stop buttons
Question 4
What is the correct sequence of steps for the automatic service level agreement (SLA) evaluation process when creating tickets?
A. 1. Analyze Incident Categories
2. Determine Service Categories
3. Determine Key Dates
4. Determine SLA
B. 1. Determine Service Category
2. Analyze Incident Categories
3. Determine Key Dates
4. Determine SLA
C. 1. Analyze incident categories
2. Determine Service Categories
3. Determine SLA
4. Determine Key Dates
D. 1. Determine Service Categories
2. Analyze incident categories
3. Determine SLA
4. Determine Key Dates
Question 5
How does the integration of SAP JAM with SAP Cloud for Customer benefit service agents? Note: There are
2 correct answers to this question.
A. They can create a ticket directly from SAP JAM
B. They can view Knowledge Base group updates in the Feed pane
C. They can edit Knowledge Base articles in the agent workspace
D. They can attach Knowledge Base articles to tickets
Solutions:
| Question 1 Answer: C | Question 2 Answer: A,C,D | Question 3 Answer: B,D | Question 4 Answer: D | Question 5 Answer: B,C |
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