Prepare with Salesforce Service-Con-201 exam practice material, pass for sure
Updated: Oct 13, 2026
No. of Questions: 290 Questions & Answers with Testing Engine
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Salesforce Service-Con-201 Exam Syllabus Topics:
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Reference: https://trailheadacademy.salesforce.com/certificate/exam-service-consultant---Service-Con-201
Salesforce Service-Con-201 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Service Cloud Consultant Exam |
| Exam Number: | Service-Con-201 |
| Exam Format: | Multiple Choice, Multiple Select |
| Exam Price: | $200 USD (varies by region) |
| Certificate Validity Period: | Requires annual maintenance; certification remains active upon completion of maintenance modules |
| Real Exam Qty: | 60 scored questions (plus possible unscored items) |
| Exam Duration: | 105 minutes |
| Available Languages: | German, English, Spanish, Japanese, French |
| Passing Score: | Not officially published by Salesforce |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Advanced Administrator |
| Recommended Training: | Service Cloud Implementation Guides Trailhead Service Cloud Consultant Trailmix |
| Exam Registration: | Salesforce Certification Overview Kryterion Webassessor Registration |
| Sample Questions: | Salesforce Service-Con-201 Sample Questions |
| Exam Way: | Online proctored or onsite exam via Kryterion Webassessor |
| Pre Condition: | Recommended: Salesforce Administrator certification or equivalent Salesforce platform experience |
| Official Syllabus URL: | https://trailhead.salesforce.com/en/credentials/servicecloudconsultant |
Salesforce Certified Service Cloud Consultant Sample Questions:
Managers at Cloud Kicks often need to update the Case Type field for up to 75 cases at one time using list views.
Which Service Console productivity tool should a consultant recommend?
- A. Use a keyboard shortcut.
- B. Run a macro on each case.
- C. Use a mass Quick Action.
Correct Answer: C 🗳️
Explanation: Only visible for Test4Sure members. You can sign-up / login (it's free).
Cloud Kicks support agents are getting too many emails due to case ownership changes.
What should the admin recommend to solve the issue?
- A. Uncheck the " Notify Case Owners when Case Ownership Changes " checkbox in Support Settings.
- B. Create a screen flow to change the case owner and bypass the new ownership email.
- C. Instruct users to uncheck the " Send notification email " checkbox when changing the owner.
Correct Answer: A 🗳️
Explanation: Only visible for Test4Sure members. You can sign-up / login (it's free).
Universal Containers wants to set up the entitlements process to help its customer support reps adhere to its service-level agreements (SLAs).
To which object should the consultant add Milestones?
- A. Case
- B. Asset
- C. Account
Correct Answer: A 🗳️
Explanation: Only visible for Test4Sure members. You can sign-up / login (it's free).
Universal Support is implementing Service Cloud to replace its legacy ticketing system. The support team is geographically dispersed and consists of customer support users with varying levels of technical expertise.
They are introducing Case Management, Knowledge, and Omni-Channel routing. The Support Manager aims to ensure the rollout proceeds smoothly and that users adopt the new system quickly and efficiently.
How can the Support Manager meet these requirements?
- A. Provide sandbox access to all support reps two weeks before launch and encourage peer-to-peer learning without formal training.
- B. Schedule instructor-led training sessions, include role-based scenarios, and implement a phased rollout starting with a pilot group.
- C. Launch a full company-wide rollout with a short video tutorial and allow support reps to explore the system independently.
Correct Answer: B 🗳️
Explanation: Only visible for Test4Sure members. You can sign-up / login (it's free).
Universal Containers is considering additional channels for its customers to communicate directly with customer support reps. Currently, customers are able to open support tickets through social media, web chat, phone, and SMS.
In addition to Digital Engagement, what should a consultant recommend to meet the requirement?
- A. AppExchange
- B. Email-to-Case
- C. Inbox
Correct Answer: B 🗳️
Explanation: Only visible for Test4Sure members. You can sign-up / login (it's free).
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