Updated Apr-2023 Exam PEGAPCDC87V1 Dumps - Pass Your Certification Exam
Latest Real Pegasystems PEGAPCDC87V1 Exam Dumps Questions
The Pega Decisioning platform is widely used across industries to create personalized customer experiences. As a result, the demand for certified Pega Decisioning consultants has been on the rise. The Pega Certified Decisioning Consultant (PCDC) certification program is designed to help individuals validate their skills in this area, enabling them to stand out in the job market and advance their careers.
NEW QUESTION # 45
MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website.
The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what must you do to present offers from the two groups?
- A. Map a real-time container to the Top-level or Issue-level.
- B. Enable an engagement policy for the second group.
- C. Create a decision strategy at the Issue-level.
- D. Set contact limits for both the groups.
Answer: C
NEW QUESTION # 46
U+, a retail bank, runs an audience simulation with only engagement policies in scope (no arbitration) to understand how its engagement policy conditions perform for its sampled customers. The image above shows the results of this simulation. What do the action-level numbers indicate?
- A. D
- B. Number of times an action was presented to customers
- C. Number of customers who receive a particular action as the top action
- D. Number of times an action was presented as the top offer
- E. Number of customers who qualify for a particular action
Answer: A
NEW QUESTION # 47
Which statement best describes the goal of Next-Best-Action?
- A. Ensure that every customer receives the same action
- B. Balance customer needs with business objectives
- C. Ensure that the customer is always given a desirable offer
- D. Provide insight into business processes
Answer: B
NEW QUESTION # 48
A bank wants to automatically pause actions that are shown too often for a specific time period. Which rules do you need to define?
- A. Applicability rules
- B. Eligibility rules
- C. Suppression rules
- D. Suitability rules
Answer: C
NEW QUESTION # 49
DRAG DROP
A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within 15 days.
Put the steps in the correct order to implement this task.
Answer:
Explanation:
NEW QUESTION # 50
U+, a retail bank, recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service portal. The bank does not want any bias except to satisfy the eligibility condition Age >=18. As a Decisioning Consultant, how will you configure the ethical bias policy to allow a minimum bias on age?
- A. 0 Gini
- B. No Detection
- C. 0.1 Gini
- D. 0.7 Gini
Answer: C
NEW QUESTION # 51
A bank wants to leverage Pega Customer Decision Hub's Next-Best-Action capability to promote new offers to each customer on their website. What information does Pega Customer Decision Hub send back to the website in response to the real-time container request?
- A. The treatment details and relevant action attributes
- B. Only the image location and its type
- C. Only the image location
- D. Only the action name and description
Answer: A
NEW QUESTION # 52
U+ Bank wants to use Pega Customer Decision Hub to show the Reward Card offer to the qualified customers on its website. In preparation, the action, the treatment, and the real-time container are already created. As a decisioning consultant, you are now expected to make the remaining configurations in the Next-Best-Action Designer's Channel tab to enable the website to communicate with the Pega Customer Decision Hub.
To achieve this requirement, which two tasks do you perform in the Next-Best-Action Designer's Channel tab? (Choose Two)
- A. Add contact policy rules
- B. Map the real-time container to a business structure level
- C. Enable web channel
- D. Define the starting population
Answer: B,C
NEW QUESTION # 53
Which two of these statements are true about creating segments? (Choose Two)
- A. The result of a criteria group can be combined with the result above it using AND and OR operators
- B. When building the segment, if you want to know the count resulting from the criteria defined so far, the only way to do this is by running the segment
- C. In a segment you can reference customer properties OR another segment, but not both
- D. The list of customers in a segment can be viewed from within the segment
- E. A segment run can be triggered by the Next-Best-Action outbound schedule
Answer: D,E
NEW QUESTION # 54
Myco, a telco, wants to present their customers with new credit card offers - the Diamond card, the Platinum card, and the Gold card - on their web portal. As a decisioning consultant, you want to determine which will be the best performing action by running a distribution test. In this scenario, which report will test this requirement?
- A. Action Priority Report
- B. Bias Report
- C. Action Distribution Report
- D. Channel Report
Answer: A
NEW QUESTION # 55
In a call-center application that receives Next-Best-Actions from Pega Customer Decision Hub, the customer service representative (CSR) is _________.
- A. expected to improvise based on some basic customer information displayed on screen
- B. always expected to sell a product or service irrespective of the customer's call intent
- C. guided on the next important conversation to have with the customer
- D. forced to follow a strict path of recommended steps, from which the CSR cannot deviate
Answer: C
NEW QUESTION # 56
A bank has been running traditional marketing campaigns for many years. One such campaign sends an offer email to qualified customers on day 1. On day 3, it sends a reminder email to customers who haven't responded to the first email. On day 7, it sends a second reminder to customers who haven't responded to the first two emails. If you were to re-implement this requirement using the always-on outbound customer engagement paradigm, how would you approach this scenario?
- A. Create three segments to identify the target audience for each of the three offer emails - day 1, day 3 and day 7. Setup three schedules per day targeting each of the three segments
- B. Configure the primary schedule to run daily and let the AI choose the best action from all the actions that a customer qualifies for based on engagement policies
- C. Create an action with a flow that contains 3 Send Email shapes, one for each email. Set appropriate wait times between the shapes
- D. Configure a primary schedule for the original offer email and setup an ad-hoc or emergency schedule to send reminder emails
Answer: B
NEW QUESTION # 57
U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.
Which property allows you to use the risk segment computed by the decision table in the decision strategy?
- A. pxOutcome
- B. pxSegment
- C. pxRiskSegment
- D. pxResu/t
Answer: B
NEW QUESTION # 58
Reference module: Creating and understanding decision strategies.
MyCo, a mobile company, wants you to calculate the total revenue of three new actions offered in the first quarter. What do you configure to compute the total revenue?
- A. A single Set Property component
- B. Three Set property components
- C. A single Group By component
- D. Three Group By components
Answer: C
NEW QUESTION # 59
Myco, a telecom company, has come up with a new data plan group to suit its customers' needs. The below table lists the three data plan actions and the criteria a customer should satisfy to qualify for the offer.
How do you configure the engagement policies to implement this requirement?
Answer:
Explanation:
NEW QUESTION # 60
A bank wants to add a contact policy that will suppress an action for 20 days if it was rejected twice in any channel in the last 30 days. How do you define the suppression rule for the contact policy?
- A. Suppress an action for 20 days if there are 2 rejects for any channel in the last 30 days
- B. Suppress an action for 20 days if there are 2 rejects in the web channel in the last 30 days
- C. Suppress a group of actions for 20 days if there are 2 rejects in the web channel in the last 30 days
- D. Suppress a group of actions for 20 days if there are 2 rejects for any channel in the last 30 days
Answer: A
NEW QUESTION # 61
In a Decisioning Strategy, which decision component is required to enable access to the Customer properties like age, income, etc.?
- A. Set Property
- B. Data Import
- C. Proposition Data
- D. None, properties are available
Answer: D
NEW QUESTION # 62
U+ Bank, a retail bank, wants to include offer related images in the emails that they send to their qualified customers.
As a decisioning consultant, what best practice must you follow to include images in the emails?
- A. Host images on an external server
- B. Embed images in the email directly
- C. Provide links to images in the email
- D. Attach images to the email
Answer: A
NEW QUESTION # 63
A bank would like to write action details to a file so that it can be shared with a third-party email distributor.
The bank has instructed their consultant to ensure the action details are finalized at the end of each run. In this context, what does finalization mean?
- A. All data in the file is the result of all the runs
- B. All data in the file is the result of the last five runs
- C. All data in the file is the result of a single run
- D. All data in the file is the result of the first run
Answer: C
NEW QUESTION # 64
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