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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)

A) A customer is concerned about potential security breaches by irresponsible employees.
B) A customer has a high volume of sensitive data to protect.
C) A customer needs an onsite technician to support the hardware fleet.
D) A customer needs to be able to add or remove devices from the same service engagement.
E) A customer requires project management to deploy personal systems.
F) A customer has established security policies and procedures.

2. What is true about HP Custom Contractual Services?

A) The HP Custom Contractual Services can only be defined as one Service Level Agreement.
B) HP Custom Contractual Services can provide special payment terms or conditions (leasing, penalties,
etc.).
C) HP Custom Contractual Services requires payment made as one up-front cost for a multi-years
engagement.
D) HP Custom Contractual Services are linked to one hardware serial number.

3. In the event a ServiceOne reseller does not hold a services contract specialization, which statement is
true about pricing for HP Contractual Services?

A) The ServiceOne reseller should contact their HP Partner Business Manager to discuss pricing.
B) Prices can be found in HP Care Pack Central.
C) HP Partner Business Manager can help the ServiceOne reseller identify the nearest Services Contract
specialist distributor to contact.
D) The ServiceOne reseller can settle pricing conditions directly with the customer.

4. When is the best time to offer HP Contractual Services?

A) At the time of the new hardware purchase
B) Upon renewal of the existing services agreement
C) 10 days after the expiration of the HP base warranty
D) Anytime during the hardware lifecycle

5. Which customer challenges do HP PPS Services help to mitigate? (Select three.)

A) Ensuring a recovery time of 134 minutes
B) Saving up to 44% of the time to configure devices
C) Business downtime due to equipment failure
D) Reducing the percentage of devices lost in transit
E) Confidential data exposure due to equipment theft
F) Downtime during international business travel

Solutions: