Prepare with Salesforce AP-222 exam torrent, pass for sure
Last Updated: Sep 23, 2026
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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Governance and compliance considerations - Data management, scalability, and quality assurance - Deployment methodology and change management - Solution design and requirements mapping |
| Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Grants management and program administration - Licensing, permitting, and inspection management - Employee experience and emergency response capabilities - Document processing, eSignature, and reporting tools - Core architecture and data model |
| Public Sector Solution Product Configuration | 36% | - Action plans, automation, and business rules implementation - Service Cloud and Experience Cloud setup for citizen services - Configure OmniStudio components for public sector workflows - Security, sharing, and compliance configuration |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
A government agency recently migrated to Salesforce and is very excited to be on board, but their System Administrators have doubts about installing the Omnistudio package.
Which three tasks must be completed or checked before installing the OmniStudio Package?
- A. Ensure the email deliverability access level is set to " All email "
- B. Enable Orders
- C. Enable Person Accounts
- D. Enable Assets
- E. Confirm browser settings meet published minimum requirements
Correct Answer: A,B,E 🗳️
Explanation: Only visible for Test4Sure members. You can sign-up / login (it's free).
Bobahaven has been using Agentforce Service for some time and has recently implemented Agentforce Public Sector to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bobahaven ' s constituent satisfaction with the new system. It is particularly interested in understanding the average time Bobahaven ' s employees take to resolve constituent service queries now versus their historical performance. Up until now, however, Bobahaven has not been tracking case duration.
In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization?
- A. Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration.
- B. Public Sector Case Analytics App, leveraging CRM Analytics ' case duration formula
- C. Standard Salesforce Report using the standard Case report type, with a newly created custom field to track case duration for new cases.
- D. Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases.
Correct Answer: B 🗳️
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To allow a user to access the Public Sector Solutions Employee Experience pre-built application.
Which three permission sets need to be assigned?
- A. Employee Experience Community Access
- B. Public Sector Solutions User Access
- C. Employee Experience for Public Sector
- D. Employee Productivity Plus User Data Access
- E. Employee Productivity Plus Access
Correct Answer: A,C,E 🗳️
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A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and businesses to access resources and submit requests for services and programs. The PSO wants to leverage Agentforce Public Sector components, where possible, and offer a digital experience to end users.
What three prerequisite items should the Technical Consultant advise the PSO to configure so that Public Sector components can be used?
- A. Enable Person Account
- B. Install the ERM for Public Sector Unmanaged Package
- C. Enable Email-to-Case
- D. Enable Web-to-Case
- E. Install the ERM for Public Sector Managed Package
Correct Answer: A,D,E 🗳️
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A Public Sector Organization (PSO) would like to enhance its publicly available website, built in Experience Cloud, to allow constituents to report their concerns about someone ' s health or safety. The PSO is already using Agentforce Public Sector. The requirement from the PSO is that the constituent should be able to report their concerns both as authenticated users and anonymously. Additionally, internal staff should be able to separately track their investigations and any follow-up in a separate Case.
Leveraging Agentforce Public Sector functionality, what configuration should the Technical Consultant use to meet the requirements?
- A. Use record types on Case, one for the constituents and one for internal staff
- B. Use a custom object for the Complaint with a lookup relationship to Case.
- C. Use the Complaint Case and Case objects.
- D. Use the Public Complaint and Case objects.
Correct Answer: D 🗳️
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