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HP HP2-I57 Exam Syllabus Topics:

HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:

1. Which statements are true about HP Premium+ Support end user alerts? (Select three.)

A) End users cannot snooze the alerts.
B) Only non-hybrid employees can receive end user alerts directly on their device.
C) When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.
D) If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
E) HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.

2. The method used to install HP software to enable service on each device that is entitled to HP Premium+ Support coverage depends on which condition?

A) Whether the service is for an existing customer that purchased a stand-alone service or a new customer that purchased the service as part of a hardware deal
B) Whether the PC models are G10+ models vs. G8/G9 models
C) Whether you are an HP Synergy, Power, or Power Services partner
D) Whether the service will cover HP devices only or HP and non-HP devices

3. A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?

A) Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.
B) Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.
C) Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.
D) Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.

Solutions: